Hi Ali, I have uninstalled and reinstalled Storyline 2 twice - from your website.
It is happening with new or edited audio in both existing and new work recorded from the software - I've created a couple of dummy projects with blank slides and recorded just audio and the audio crackles and breaks up when I review it in the audio manager. Sometimes it works in preview and sometimes when published - see below and sometimes not.
I have to republish several times and hope that in one of the iterations the audio works all the way through.
I also tried recording my screen and that works fine.
I have switched head sets and have also had our IT department take a look at my laptop - that all seems to be fine.
The best success I had was to record the audio on my iPhone and email it to myself and then upload it into the project and then "pray" for a good result when published.
Thanks for all those details, really helpful here.
Since it sounds like you've already put a lot of time into troubleshooting this- I'm going to have one of our Support Engineers reach out to you directly to investigate this further with you one-on-one.
Hi Ali, I am not 100% positive but I believe I have fixed my issue - which had nothing to do with Storyline - it was just the victim :o)
I changed the power cord and the power control options on my laptop to High Performance and this seems to have corrected the problem. I don't want to say 100% yet (and jinx myself) but will confirm by EOD Monday if it doesn't return.
7 Replies
Hey Eden!
So sorry that's happening-- let's get to the bottom of it.
I have a few questions to start with here:
Keep me posted! ☺️
Hi Ali, I have uninstalled and reinstalled Storyline 2 twice - from your website.
It is happening with new or edited audio in both existing and new work recorded from the software - I've created a couple of dummy projects with blank slides and recorded just audio and the audio crackles and breaks up when I review it in the audio manager. Sometimes it works in preview and sometimes when published - see below and sometimes not.
I have to republish several times and hope that in one of the iterations the audio works all the way through.
I also tried recording my screen and that works fine.
I have switched head sets and have also had our IT department take a look at my laptop - that all seems to be fine.
The best success I had was to record the audio on my iPhone and email it to myself and then upload it into the project and then "pray" for a good result when published.
Any suggestions gratefully appreciated!!
Thanks!!!!!
Hey Eden!
Thanks for all those details, really helpful here.
Since it sounds like you've already put a lot of time into troubleshooting this- I'm going to have one of our Support Engineers reach out to you directly to investigate this further with you one-on-one.
Keep an eye out in your inbox for support@articulate.com ! 😊
Hi Ali, the support email has already arrived - thanks forwarding!
Cheers ~ E
Great, Eden! I'll be keeping an eye on your case too, as I'm curious to the cause here.
Hi Ali, I am not 100% positive but I believe I have fixed my issue - which had nothing to do with Storyline - it was just the victim :o)
I changed the power cord and the power control options on my laptop to High Performance and this seems to have corrected the problem. I don't want to say 100% yet (and jinx myself) but will confirm by EOD Monday if it doesn't return.
Stay tuned...
Cheers ~ E
Woo-hoo Eden!! That's great news ✨ Happy Friday!
Be sure to let me know right away if you run into this again.
This discussion is closed. You can start a new discussion or contact Articulate Support.