Hi my storyline crashed and there should be an autorecovery file but nothing came up and I have no idea where the autorecovery file lives or how to start it, should this happen automatically, if so it did not as far as I could see.
I am on win 8.1
Luckily it was only 20 minutes of work, I'll let you know in this post if it happens again
I replied straight from outlook before not sure if it arrived, I'll try this way.
Hi Phil
No not a new file, there are no autorecovery files to be seen, just a storyline 1 backup (Recruitment Prototype_01 - SL1 Backup )
My document drive on win 8.1 (standard) is set to the D drive not the C drive, maybe this matters? I have a small fast 2 x128gb raid ssd C drive for software only, that is the only out of the ordinary thing I can think off. Also all the files I work with have been converted files from S1.
I have not discovered any storyline autorecovery files on my system at any time, I think I did notice it save once(not 100% sure though), the save is set to the standard 10 minutes. some of the files exceed 60 - 100 mb. I have both SL1 and SL2 running on my system
So it crashed, a few times, I don't think I ever saw anything come up, when you restart, should it say something like with word. ' we noticed that the program stopped unexpectedly bla bla would you like to open the autorecovery version or something'
I can't actually say that I notice the program making any auto saves, I thought I initially did notice the application doing this, perhaps on one of the larger files, the machine I work on is pretty fast SSD and all, maybe that helps, It takes the usual while to do a regular save though.
Maybe you could indicate where I could see this hidden file on my system so I can let you know if it exists and articulate is doing what is should do which is creating the autosave, I'll let you know as well if my app crashes and successfully recovers, cheers.
Autostart options are under the file menu options it defaults to every 10 minutes. After a crash you should get a message that it has recovered and save your file to keep the changes, also the file name on the title bar has Roecovered appended to the title.
It will only auto recover if you have saved the file once if you have just started a new project and not saved this will not be recovered.
We just had the power go out.....I lost an hour and 45 minutes worth of work. There was NO recovery file and no messages at start up of the software. The Auto Save Recovery is checked and saved once this morning.
I'm sorry to hear about your lost file - and I wanted to confirm that you're using SL2, as the auto recovery feature was not included in SL1. Additionally you'll want to confirm you're working with local project files as described here.
I've been looking all over for the location of an auto-save file with no success. I've got "show hidden files" enabled, but it's not in the directory the original was saved in. I've even had another project file open for half an hour, but still am not seeing any backup files. -Auto-save is enabled at 10 minute increments.
If there are unsaved pending changes, an auto recover file is created for the project under the /AppData/Roaming/Articulate/Storyline path. This auto recover file is named using a format like this: <name of the file witout .story extension><creation time stamp of the file>.tmp
So if you were working on a file called "my sample story.story" the auto recovery name might look like "my sample story635502380729253410.tmp".
Sorry you didn't find your file - and yes, the autorecovery will only be implemented based on a crash or similar and if you choose not to save, then nothing will be recoverable.
My file has been saved previously and, unfortunately, Storyline 2 crashed while I was in the process of saving. It usually takes several minutes to save as it is a large file (almost 300MB) but this time, it looked to still be saving after about 20 minutes so I checked the Task Manager and Storyline was not responding. I tried to force it to quit and it came up with the "End Now" dialogue box but I ended up having to click on that about 20 times before it closed, then Storyline still wouldn't close! When I tried to force quit again, the entire PC froze and I had to force restart all of Windows. I am using a Macbook Pro, running Windows using Fusion 7. Usually if Storyline crashes, my recovered file will open immediately upon reopening Storyline again. in this case, this did not happen. I am searching for the AppData/Roaming path that you mentioned earlier but I am not finding that. Is the auto-recovery file only created when Storyline is actually forced to quit, which is an action that didn't complete in this case, or did restarting Windows delete the .tmp file?
I should mention that Storyline usually saves the file to a shared folder on my Mac side, not the PC side. In that case, would the .tmp file exist on the Mac or would it still somehow save to the PC?
One more question: the guidelines stipulate that .story files should be saved to your local hard drive rather than a network drive or USB drive. In this case, am I violating that by having it save to a shared folder on my Mac side rather than within Windows? I had tried saving to the Windows side previously in an effort to make it save faster since, even when the project file was less than 50MB, it was still taking 5 minutes or more to save. Doing this did not improve the saving speed at all, however, so I went back to saving directly to my Mac, as I have lost files previously when Windows has crashed and files were only saved there. I have successfully used the auto recovery feature numerous times on this project when Storyline has crashed, so I know that saving to the Mac said has not impeded that function.
Saving to the shared folder is not recommended as it can cause issues within the file itself as detailed here - and that could be a part of the problem you're running into now. This is also detailed here in our best practices for working on a Mac. As I understand it, the Storyline file will go into the autorecovery mode when Storyline crashes on its own, but if you close it or use the task manager - that'll end all processes and not allow Storyline to go through the auto recover process.
Hi. I've just had a situation where my laptop froze, flashed, gave me a blue screen for less than a second, then decided to reboot itself. I was working on a SL2 story that I'd saved previously but not for a while. Thinking I may get it back through the auto recovery option, I opened SL2 & clicked on the story but I didn't get any auto recovery message & the story opened to what I presumed to be the last saved version. I'm working from a local drive on Windows 7 with SL2 update 4. Can anyone help/advise please? Thanks Mal
If there are unsaved pending changes, an auto recover file is created for the project under the /AppData/Roaming/Articulate/Storyline path. This auto recover file is named using a format like this: <name of the file witout .story extension><creation time stamp of the file>.tmp
So if you were working on a file called "my sample story.story" the auto recovery name might look like "my sample story635502380729253410.tmp".
Hi Leslie. Really appreciate your quick response. I did try looking for that path but initially couldn't find it. However, I've since found it was a hidden folder in the company's file/folder structure but I've managed to get to it now & use SL2 through the File - Open option to locate the .tmp file. Unfortunately, when I double click on it I get a pop up that says 'This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline.' When I click on the OK button on the pop up, SL2 then returns me back to the main starting page where the Learn Storyline videos are. Regards Mal
22 Replies
Was it a new file? For auto recovery to work you must have saved at least once, the recovery file should be in the same place as the original file.
I replied straight from outlook before not sure if it arrived, I'll try this way.
Hi Phil
No not a new file, there are no autorecovery files to be seen, just a storyline 1 backup (Recruitment Prototype_01 - SL1 Backup )
My document drive on win 8.1 (standard) is set to the D drive not the C drive, maybe this matters? I have a small fast 2 x128gb raid ssd C drive for software only, that is the only out of the ordinary thing I can think off. Also all the files I work with have been converted files from S1.
I have not discovered any storyline autorecovery files on my system at any time, I think I did notice it save once(not 100% sure though), the save is set to the standard 10 minutes. some of the files exceed 60 - 100 mb. I have both SL1 and SL2 running on my system
Hope this helps
thanks
Byron
the file will be hidden it is only used if Storyline crashes
So it crashed, a few times, I don't think I ever saw anything come up, when you restart, should it say something like with word. ' we noticed that the program stopped unexpectedly bla bla would you like to open the autorecovery version or something'
I can't actually say that I notice the program making any auto saves, I thought I initially did notice the application doing this, perhaps on one of the larger files, the machine I work on is pretty fast SSD and all, maybe that helps, It takes the usual while to do a regular save though.
Maybe you could indicate where I could see this hidden file on my system so I can let you know if it exists and articulate is doing what is should do which is creating the autosave, I'll let you know as well if my app crashes and successfully recovers, cheers.
Byron
Autostart options are under the file menu options it defaults to every 10 minutes. After a crash you should get a message that it has recovered and save your file to keep the changes, also the file name on the title bar has Roecovered appended to the title.
It will only auto recover if you have saved the file once if you have just started a new project and not saved this will not be recovered.
We just had the power go out.....I lost an hour and 45 minutes worth of work. There was NO recovery file and no messages at start up of the software. The Auto Save Recovery is checked and saved once this morning.
Hi Anthony,
I'm sorry to hear about your lost file - and I wanted to confirm that you're using SL2, as the auto recovery feature was not included in SL1. Additionally you'll want to confirm you're working with local project files as described here.
Yes....I am on SL2.
I was unaware of the saving conventions. I will adjust.
Thank you!
Happy to help Anthony.
I've been looking all over for the location of an auto-save file with no success. I've got "show hidden files" enabled, but it's not in the directory the original was saved in. I've even had another project file open for half an hour, but still am not seeing any backup files. -Auto-save is enabled at 10 minute increments.
Hi Sid,
If there are unsaved pending changes, an auto recover file is created for the project under the /AppData/Roaming/Articulate/Storyline path. This auto recover file is named using a format like this:
<name of the file witout .story extension><creation time stamp of the file>.tmp
So if you were working on a file called "my sample story.story" the auto recovery name might look like "my sample story635502380729253410.tmp".
Thanks! I didn't find my file, but it was lost due to user error (I clicked "don't save" when exiting).
I had hoped the auto-save was there, but I assume SL2 cleans up after a normal close.
Hi Sid,
Sorry you didn't find your file - and yes, the autorecovery will only be implemented based on a crash or similar and if you choose not to save, then nothing will be recoverable.
My file has been saved previously and, unfortunately, Storyline 2 crashed while I was in the process of saving. It usually takes several minutes to save as it is a large file (almost 300MB) but this time, it looked to still be saving after about 20 minutes so I checked the Task Manager and Storyline was not responding. I tried to force it to quit and it came up with the "End Now" dialogue box but I ended up having to click on that about 20 times before it closed, then Storyline still wouldn't close! When I tried to force quit again, the entire PC froze and I had to force restart all of Windows. I am using a Macbook Pro, running Windows using Fusion 7. Usually if Storyline crashes, my recovered file will open immediately upon reopening Storyline again. in this case, this did not happen. I am searching for the AppData/Roaming path that you mentioned earlier but I am not finding that. Is the auto-recovery file only created when Storyline is actually forced to quit, which is an action that didn't complete in this case, or did restarting Windows delete the .tmp file?
I should mention that Storyline usually saves the file to a shared folder on my Mac side, not the PC side. In that case, would the .tmp file exist on the Mac or would it still somehow save to the PC?
One more question: the guidelines stipulate that .story files should be saved to your local hard drive rather than a network drive or USB drive. In this case, am I violating that by having it save to a shared folder on my Mac side rather than within Windows? I had tried saving to the Windows side previously in an effort to make it save faster since, even when the project file was less than 50MB, it was still taking 5 minutes or more to save. Doing this did not improve the saving speed at all, however, so I went back to saving directly to my Mac, as I have lost files previously when Windows has crashed and files were only saved there.
I have successfully used the auto recovery feature numerous times on this project when Storyline has crashed, so I know that saving to the Mac said has not impeded that function.
Hi Mel,
Saving to the shared folder is not recommended as it can cause issues within the file itself as detailed here - and that could be a part of the problem you're running into now. This is also detailed here in our best practices for working on a Mac. As I understand it, the Storyline file will go into the autorecovery mode when Storyline crashes on its own, but if you close it or use the task manager - that'll end all processes and not allow Storyline to go through the auto recover process.
Hi. I've just had a situation where my laptop froze, flashed, gave me a blue screen for less than a second, then decided to reboot itself. I was working on a SL2 story that I'd saved previously but not for a while. Thinking I may get it back through the auto recovery option, I opened SL2 & clicked on the story but I didn't get any auto recovery message & the story opened to what I presumed to be the last saved version. I'm working from a local drive on Windows 7 with SL2 update 4. Can anyone help/advise please? Thanks Mal
Hi Malcolm!
Did you see Ashley's response above:
If there are unsaved pending changes, an auto recover file is created for the project under the /AppData/Roaming/Articulate/Storyline path. This auto recover file is named using a format like this:
<name of the file witout .story extension><creation time stamp of the file>.tmp
So if you were working on a file called "my sample story.story" the auto recovery name might look like "my sample story635502380729253410.tmp".
Hi Leslie. Really appreciate your quick response. I did try looking for that path but initially couldn't find it. However, I've since found it was a hidden folder in the company's file/folder structure but I've managed to get to it now & use SL2 through the File - Open option to locate the .tmp file. Unfortunately, when I double click on it I get a pop up that says 'This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline.' When I click on the OK button on the pop up, SL2 then returns me back to the main starting page where the Learn Storyline videos are. Regards Mal
Thanks for help
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