When I try and open my current project in my newly installed Storyline 3, I get an error message that it cannot be upgraded as it is corrupt or was created in an earlier version of Storyline. It works fine in Storyline 2.
Uh-oh, that's never a good message to see! We want to help you get this straightened out as soon as possible. Send the file to us by clicking here, and we'll try upgrading it on our end. And be sure to let me know your case number so I can follow along!
I have had two files that won't upgrade, and quite a few that have upgraded. I'm running a few of those through our LMS validation process today to make sure they will upgrade and re-publish to function successfully on the LMS.
This was the first time I tried to open it in Storyline 3.
I'm having the same issue-- I've tried importing as well-- I can see it but get a 'locked process' dialogue. Any ideas? I'm ok to send source file if that helps!
Thanks for letting us know what's going on, Bud! The source file would be helpful. Could you send it along to our Support Team here? And be sure to let me know your case number so I can follow along!
If I try to open file, which was created in SL2, it gives me the first error. If I try to insert the slides into a new SL3 project, it gives me the second. Nothing unusual or strange on the 5 slides (attached).
I have SL360 not SL3 but I was able to upgrade your project no problem. Attached is the SL360 file - I wonder if you can open it now in SL3. I also included the SL2 backup file.
I know it doesn't solve your issue just thought if you needed to work on it today you might be able to.
Thanks for the try, Wendy, but unfortunately after I downloaded your obstacle-360.story file and tried to open it with my SL3, it gave me the same "project is invalid or corrupt" message.
Until it's figured out, I'll have to stick to new projects because it won't open or insert anything else. Cheers, Frances
Hi, Crystal. Renaming it doesn't help--I get the same message. And it's not just that file, it's most of the files I try to import. Am in touch with support about it, so will see what they say.
13 Replies
Uh-oh, that's never a good message to see! We want to help you get this straightened out as soon as possible. Send the file to us by clicking here, and we'll try upgrading it on our end. And be sure to let me know your case number so I can follow along!
Hi Alyssa-
Thank you for the reply. I am unable to send the file due to our corporate security compliance.
I completely understand, Elizabeth.
Is this the first time you've tried to open the file with Storyline 3, or have you opened it with Storyline 3 before?
Does the same thing happen on other Storyline 2 files you upgrade to Storyline 3?
I have had two files that won't upgrade, and quite a few that have upgraded. I'm running a few of those through our LMS validation process today to make sure they will upgrade and re-publish to function successfully on the LMS.
This was the first time I tried to open it in Storyline 3.
Hm, that's interesting. Here's something else to try:
Also, be sure you're following all of the best practices here.
Hi Alyssa-
I'm having the same issue-- I've tried importing as well-- I can see it but get a 'locked process' dialogue. Any ideas? I'm ok to send source file if that helps!
Thanks for letting us know what's going on, Bud! The source file would be helpful. Could you send it along to our Support Team here? And be sure to let me know your case number so I can follow along!
Did this ever get fixed? Am having this issue with just about every set of slides or import from SL2 to SL3.
I made a screenshot of what's going on--http://solutionsunlimited.co.nz/screencastimport/story_html5.html.
If I try to open file, which was created in SL2, it gives me the first error. If I try to insert the slides into a new SL3 project, it gives me the second. Nothing unusual or strange on the 5 slides (attached).
Hi Frances
I have SL360 not SL3 but I was able to upgrade your project no problem. Attached is the SL360 file - I wonder if you can open it now in SL3. I also included the SL2 backup file.
I know it doesn't solve your issue just thought if you needed to work on it today you might be able to.
Thanks for the try, Wendy, but unfortunately after I downloaded your obstacle-360.story file and tried to open it with my SL3, it gave me the same "project is invalid or corrupt" message.
Until it's figured out, I'll have to stick to new projects because it won't open or insert anything else. Cheers, Frances
Hi Frances. I'm so sorry this is slowing you down!
Just to try one more thing in the meantime: Make a copy of the original obstacle.story file in File Explorer, and name it something else.
Then try to upgrade that new file to Storyline 3.
Would you be willing to work with our support team to dig a little more deeply into why this course (and others) are giving that message?
Hi, Crystal. Renaming it doesn't help--I get the same message. And it's not just that file, it's most of the files I try to import. Am in touch with support about it, so will see what they say.
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