When i try to import a photo or video from the content library the preview thumbs won't load at all and if I click on one and click the insert button Storyline shutdowns and wants me to report it to Articulate. This has been happening consistently for the last three days and I'm a loss as what to do about it. I need to use the content library photos from my training. Anyone have any thoughts or ideas?
Sorry you've run into a problem with content library. It sounds like it just started though - so I'd want to check that you're using the latest update of Storyline 360. To double check open the Desktop tray application and use the "Check for Updates" option in the drop down:
Yes, your IT Team will likely have to go through the Network endpoints and ports to allowlist and enable them. I'd share that link with them, and if they have any questions let them know that they can connect with our Support team here: https://articulate.com/support/contact/
Thanks Ashley! I contacted my IT team and they were able to unblock the content library site and things are now working great! Thanks so much for your help.
5 Replies
Hi Sam,
Sorry you've run into a problem with content library. It sounds like it just started though - so I'd want to check that you're using the latest update of Storyline 360. To double check open the Desktop tray application and use the "Check for Updates" option in the drop down:
Next, I'd also look at the Network Endpoints and ports that need to be enabled.
If you're still running into trouble, let us know!
Hey Ashley,
Thanks for your reply! I did the check update option and am assuming I am up to date since nothing happened when I clicked it.
I am not sure what whitelisting endpoints is or how to do it; should I contact my company's IT department to have them check this?
Thanks!
Hi Sam,
Yes, your IT Team will likely have to go through the Network endpoints and ports to allowlist and enable them. I'd share that link with them, and if they have any questions let them know that they can connect with our Support team here: https://articulate.com/support/contact/
Thanks Ashley! I contacted my IT team and they were able to unblock the content library site and things are now working great! Thanks so much for your help.
So glad to hear it! Thanks for the update.
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