I can't save, close, or publish a Storyline 360 file because it keeps crashing, and sometimes when I am trying to open it. Could someone please take a look at it and see if they can spot something wrong?
Uh-oh, Janet! I can try and help you sort this out. I have a few questions to start:
Is this the only file that is giving you trouble?
Is the file saved to your local hard drive?
This file does have quite a bit of media, so I can see how it may take a while to publish. However, I was able to successfully publish it for LMS with SCORM 1.2. The output file is attached here. 🙂
This is the ONLY file behaving like this. (I have copied the slides to a
new file, but the new file behaves the same way.)
These files are both stored on my hard drive.
Thanks!
Did you copy the slides or follow the import process here? I'd suggest the latter, as I've heard of issues with users copying.Â
Also, since Alyssa was able to publish it, I'd also want to make sure you're on the latest update (Update 11) of Storyline 360 and meet at least the minimum requirements here.  Can you try publishing it again with only the Storyline application open and publishing it to the Local drive as well?Â
Hi, Ashley,
I copied it, because it crashed when I tried to import it. I also made sure
I was running the latest updates of Articulate. I was able to publish it
after copying it to another file, but not able to save it *and* safely
close it. At least I got it to publish. Do you know if Alyssa was able to
save and shut down Articulate without Articulate crashing? (I was not.)
Thanks!
-Janet
I just tried publishing your file again to see whether Storyline would crash, and I did have trouble closing the file after publishing it. I'm not sure why this could be happening, so I'd like our Support team to take a closer look. I'll share your file with the team, and they'll reach out via email as soon as they have more to share.Â
I have also reported this - unable to close a SL360 file. I'm on the latest update and it is not consistent but I need to use Task Manager to close it. Case #01194654
Having huge issues with storyline 360 the past 2 months. Keeps shutting down for no apparent reason... Since no changes have been made to my computer those months I would say maybe it has something to do with an update or so?
So sorry you've come across this roadblock, Teo. We can help!
First, a few questions to get the basics out of the way:
What version of Storyline 360 you're using? To check, click the Help tab, then click About Storyline.
Does Storyline keep shutting down with multiple projects or one in particular? If it's happening with multiple ones, a simple repair should help. If it's with just one, could you share the .story file with us, so that we can take a close look?
This is happening to me right now. I’ve been working with storyline all morning and afternoon and it’s been fine. Then it started to crash and no matter what files I opened it crashes. I’ve restarted my computer uninstalled and reinstalled storyline 360 and still have the issue. I’m on a tight timeline and of course this is the worst possible time for it to crash. Anybody have any ideas why?
Thank you for letting us know! I am sorry to hear that you are experiencing a crashing issue. I will be opening up a case for you so our Support Engineers can help take a closer look.
Please be on the lookout for an email from Articulate Support!
Just an update - after some trouble shooting, I figured out every time I had Microsoft word opened, Storyline would crash. I need the word doc to copy from, so I converted it to a PDF and it stop crashing. Very weird, but glad I figured it out.
I appreciate you chiming in and sharing that you are experiencing crashing across project files. Are you working with local files, typically on your C: Drive?
Do you know what version of Storyline you're using?
You can check by going to Help > About Articulate Storyline
We are currently on Build 3.60.26947.0 of Storyline 360. You can read all of the details here.
If you are on the latest version, I'd recommend repairing your software.
Yes I'm current using the newest version. I think as you mentioned, I actually didn't have much of a crash when I was using a version from last yr. Just updated my SL several days ago. The diagnostics look all fine to be honest.
I will try uninstall it and see what it does. Will keep you posted 🙂 Thank you!
I appreciate you keeping me up to date, Wei. Since you've already done quite a bit of troubleshooting, I'd like you to work directly with one of our support engineers. I've opened a support case on your behalf and you should be hearing from someone soon.
Seems I'm not the only one running into this issue. Doesn't matter what file I am working with, the size, or what I'm actually doing with SL 360; it just crashes. Not always the same crash either. Sometimes, it will show the huge red X across the screen, sometimes it will pop up the crash message, other times, the storyboards all just go completely blank (white). While previewing, at times elements on the board will just vanish. There's no rhyme nor reason to the crashes and it happens about 3-12X a day. I've even looked at my system resources (as this is a work-supplied laptop) but it appears the machine is more than enough to handle SL 360. So...wondering what it up? :)
28 Replies
Uh-oh, Janet! I can try and help you sort this out. I have a few questions to start:
This file does have quite a bit of media, so I can see how it may take a while to publish. However, I was able to successfully publish it for LMS with SCORM 1.2. The output file is attached here. 🙂
This is the ONLY file behaving like this. (I have copied the slides to a
new file, but the new file behaves the same way.)
These files are both stored on my hard drive.
Thanks!
Hi Janet,
Did you copy the slides or follow the import process here? I'd suggest the latter, as I've heard of issues with users copying.Â
Also, since Alyssa was able to publish it, I'd also want to make sure you're on the latest update (Update 11) of Storyline 360 and meet at least the minimum requirements here.  Can you try publishing it again with only the Storyline application open and publishing it to the Local drive as well?Â
Hi, Ashley,
I copied it, because it crashed when I tried to import it. I also made sure
I was running the latest updates of Articulate. I was able to publish it
after copying it to another file, but not able to save it *and* safely
close it. At least I got it to publish. Do you know if Alyssa was able to
save and shut down Articulate without Articulate crashing? (I was not.)
Thanks!
-Janet
Hi Janet,
I just tried publishing your file again to see whether Storyline would crash, and I did have trouble closing the file after publishing it. I'm not sure why this could be happening, so I'd like our Support team to take a closer look. I'll share your file with the team, and they'll reach out via email as soon as they have more to share.Â
Thanks Alyssa!
-Janet
Hi Alyssa
I have also reported this - unable to close a SL360 file. I'm on the latest update and it is not consistent but I need to use Task Manager to close it. Case #01194654
Obviously, not a satisfactory solution!
Thanks for your assistance.
-Janet
Good to know, Wendy. Thanks for sharing your case number--I'll follow along with that one, as well!
Having huge issues with storyline 360 the past 2 months. Keeps shutting down for no apparent reason... Since no changes have been made to my computer those months I would say maybe it has something to do with an update or so?
So sorry you've come across this roadblock, Teo. We can help!
First, a few questions to get the basics out of the way:
Hey,
I updated today. Everything works like a charm now. Thanks neverthless
Thanks for keeping us in the loop, Teo. That's mighty excellent news! 🎉
We're here if you need anything else!
This is happening to me right now. I’ve been working with storyline all morning and afternoon and it’s been fine. Then it started to crash and no matter what files I opened it crashes. I’ve restarted my computer uninstalled and reinstalled storyline 360 and still have the issue. I’m on a tight timeline and of course this is the worst possible time for it to crash. Anybody have any ideas why?
I’ve also deleted my temp files in AppData/Roaming/Articulate/Storyline and it’s still not helping.
Hi Shawna,
Thank you for letting us know! I am sorry to hear that you are experiencing a crashing issue. I will be opening up a case for you so our Support Engineers can help take a closer look.
Please be on the lookout for an email from Articulate Support!
Just an update - after some trouble shooting, I figured out every time I had Microsoft word opened, Storyline would crash. I need the word doc to copy from, so I converted it to a PDF and it stop crashing. Very weird, but glad I figured it out.
Hi Shawna,
Thank you for sharing that update! I am glad to hear you found a solution.
Does Storyline continue to crash when MS Word is open? If so, please let us know so we can further troubleshoot the issue.
Please keep us posted and let us know if you have any questions!
My .story also keeps crashing, for multiple files... Is there any update on this thread? Thanks.
Hello Wei, and welcome to E-Learning Heroes. 😊
I appreciate you chiming in and sharing that you are experiencing crashing across project files. Are you working with local files, typically on your C: Drive?
Do you know what version of Storyline you're using?
We are currently on Build 3.60.26947.0 of Storyline 360. You can read all of the details here.
If you are on the latest version, I'd recommend repairing your software.
Hi Leslie,
Yes I'm current using the newest version. I think as you mentioned, I actually didn't have much of a crash when I was using a version from last yr. Just updated my SL several days ago. The diagnostics look all fine to be honest.
I will try uninstall it and see what it does. Will keep you posted 🙂 Thank you!
I actually did the above steps as suggested, but it's still keeping crushing when I'm replacing audio snippets.
I appreciate you keeping me up to date, Wei. Since you've already done quite a bit of troubleshooting, I'd like you to work directly with one of our support engineers. I've opened a support case on your behalf and you should be hearing from someone soon.
Seems I'm not the only one running into this issue. Doesn't matter what file I am working with, the size, or what I'm actually doing with SL 360; it just crashes. Not always the same crash either. Sometimes, it will show the huge red X across the screen, sometimes it will pop up the crash message, other times, the storyboards all just go completely blank (white). While previewing, at times elements on the board will just vanish. There's no rhyme nor reason to the crashes and it happens about 3-12X a day. I've even looked at my system resources (as this is a work-supplied laptop) but it appears the machine is more than enough to handle SL 360. So...wondering what it up? :)
Hello James, and welcome to E-Learning Heroes. 😊
I appreciate you chiming in to share what you are experiencing and the fact that it's happening across files.
Do you know what version of Storyline you're using?
We are currently on Build 3.60.26947.0 of Storyline 360. If you're interested, please read all the details of our version history.
If you are: