Forum Discussion
Storyline 360 freezing?
Hello all,
Last time I posted on one of these I got my problems solved so hoping that happens again!
Every single day this week my Storyline 360 has been freezing up at least once a day, over very minute tasks such as resizing/moving a shape or taking something from the icon library. It is very frustrating and causing me to lose work constantly. Anyone else having that issue?
Also I am not one of those people who has several storyline files open at once or even many programs open at once! I usually have a Word doc, SL 360, Chrome and a few images open at once, that's all.
Hope someone can help. I am going to run a virus scan and see if that's a possibility.
Thanks
I have submitted reached out a couple of times about my project freezing and haven't heard back from anyone. I've uninstalled/installed and even copied files over to a new project and the problem keeps happening. I loved working on Storyline 2 and never had this problem. I'm at the point of asking for a refund if it's at all possible.
I am having similar problem. I have uninstalled/reinstalled storyline 360 several times.
Player freezes 360.
Hi John,
I saw you also reached out to our support team after running into this issue, and Robert shared some initial steps (repairing Storyline). If you're still having trouble, can you let us know by responding here or within the email to Robert? We can continue the troubleshooting from there!
I have freezing problems too on 2 different quite large projects. It's happening on two computers with 2 different accounts on both projects.
The same version of Storyline 360
I am NOT happy at all!!!!
Why are there so many problems with this product? I have at least two other bug problems being looked into and now I am finding the product unusable because of this freezing problem.
I started out with 8Gb RAM but when I tried to move an object on the slide it would take awhile to move it. I had them upgrade to 16GB RAM and that made a huge difference.
I do have a lot of other programs open at the same time though (Outlook, PPT, Word, Chrome, Adobe PDF, etc.).
Me too, four times today alone. Glad I'm not the only one, but frustrated that I keep losing some of my work!
I just uploaded one of my projects to the Storyline 360 Teams so they can see exactly how frustrating it is to make even the smallest change.
Hey Jessica - Sorry to hear that you're having a difficult time with this.
Is the issue happening with a single project file or just files in general?
- If it's a particular file, you should import your slides into a new file.
- If it's any/all files, you should do a repair of your software.
If not, please reach out to our team here so that we can dig a bit deeper.
That's not the experience we would like you to have with the software.
Hi Mia - Looks like the same advice goes for you as well :)
I am also having the same issue with the constant freezing. I will reach out to the team to see if they can look into this issue further.
Hi Helena - Thanks for letting us know that you reached out to the support team (01076143). I see that Wilbert is assisting and I'll follow along as well.
The Support team asked that I delete the unnecessary slides, however I am not sure if this is the root of the problem.
I understand. Just let them know the outcome of your testing and you can continue to troubleshoot if needed :)
Hi Shirley,
I see that you and Angelo have been in touch regarding this and the most recent information he sent you was to do a clean install of Storyline 360. The freezing behavior is not something we'd expect - but if you need to go the refund route, our Success team is able to help you with that.
Hi Ashley,
Thanks for getting back to me. The freezing is not what I expect either. I didn't have this issue with Storyline 2.
I followed Angelo's instructions and it worked beautifully...for two hours. Then it froze up again when I tried to insert a character. So I followed his instructions again and shut down for the day.
I will give it a go for the next couple of days, and if it freezes up one last time, I'll ask for a full refund.
I can't work like this.
Thanks,
Shirley
Looks like it double posted here - I'll delete the second one.
If you're still freezing, let's keep working in your Support case and figure out why that's happening. I'll give Angelo a heads up and he'll continue to dig into the cause!
It happened again. I guess I'll contact the Success Team before I get anymore behind on my deadline.
