There's a few people in our team who doesn't have access to Storyline 360 this morning. When people open Storyline 360, it's asking them to login (that's odd for a starter, because usually you just stay connected) and then we keep seeing a preloader and it finally just says that there's a problem with the Articulate server and to check our connection.
I checked and they all still have a licence attributed to them and their internet connection is working well. they can even login on Articulate's website. What else can be wrong? We have projects to deliver and now they can't work!
Ok... it seems to be back now... But we still lost a hour or more of work, not being able to open Storyline 360. That's disappointing. What can explain that?
Our team is aware of that too, as Storyline 360 will check to see if you're logged in while online, and if you're not you'll see the prompt to log in.
They've also shared this status update moments ago, and we'll let folks know as soon as the permanent fix is in place:
We've identified the issue that's causing some users to receive an error when logging in to Articulate 360 and E-Learning Heroes, and we're working on a solution. If you experience this, please wait a moment and try logging in again. We'll share an update when we have more info.
We've implemented a fix for this issue, and users should now be able to log in to Articulate 360 and E-Learning Heroes normally again. We'll continue to monitor performance carefully.
You can keep an eye on this issue by subscribing to our Articulate Status page as well! v
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Ok... it seems to be back now... But we still lost a hour or more of work, not being able to open Storyline 360. That's disappointing. What can explain that?
Hi Cynthia,
Thanks for letting us know that you were running into an issue signing in.
We are currently investigating an issue that that may cause users to receive an error when logging in to the Articulate 360 desktop app.
Trying again seems to work for some, but we will update our status here and I'll pop back in to share an update when the incident is resolved.
I'm having the same issue as Cynthia describes. My license is current and I'm still able to log in to 360 review...but can't launch Storyline.
Same issue here. Haven't been able to login for at least an hour.
Hi all,
Our team is aware of that too, as Storyline 360 will check to see if you're logged in while online, and if you're not you'll see the prompt to log in.
They've also shared this status update moments ago, and we'll let folks know as soon as the permanent fix is in place:
I have been experiencing this same issue, pushed out of Storyline over 5 hours ago.
Just affected my team in the past hour or so...
Hi all,
We've implemented a fix for this issue, and users should now be able to log in to Articulate 360 and E-Learning Heroes normally again. We'll continue to monitor performance carefully.
You can keep an eye on this issue by subscribing to our Articulate Status page as well! v
getting the same today?
Hi Giles,
Thank you for letting us know!
A couple of questions for you on this:
The issue that you are running into might be a bit different, so any additional details you can share would help out greatly!
It's OK, I turned it off and on again and voila! I think it was a remote connection issue with our internal server. Cheers. Stay safe:)
Hi Giles,
That is great news! I am glad to hear that you were able to log back in.
Please let us know if you have any questions! Stay safe as well!
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