One of my counterparts is trying to change the player settings. However, she does not have the "Other" button in the Player Properties. Also, my screen shows the name of the file and Articulate Storyline (Administrator) at the top of the screen but hers does not. I've never noticed this before. Can someone help me with how to correct this?
If you're colleague's Storyline set up is missing buttons or elements, she'll want to check into the DPI setting. Anything other than the 96 DPI setting could cause elements of the application to be missing or behave incorrectly.
Hi there Ashley, do you know why the 'administrator' setting is showing? I recently purchased Storyline as a single users and initially everything was looking normal until yesterday when opened an existing Storyline file. The file name had 'administrator' at the end.
I don't know what it means and if it has any impact to the file or what I can and cannot do.
Could you share a screenshot of this? It doesn't sound familiar to me, and this discussion is a bit older.
Also what version of Storyline are you using? All versions need to be installed with admin privileges on your computer and then activated by the end user.
Those images didn't come through - perhaps you're still replying from your email. Click on this link and you can see the forum discussion to upload those attachments!
Thanks Brandy that confirmed what I thought. It looks like you're running Storyline as an administrator on your system - which is 100% okay. Storyline needs to always be installed with administrator privileges, but activated by the end user - and in some cases those are the same person. To see it that way, you may have right clicked on the program and chosen to Run as Admin or logged into the computer using your admin account.
It shouldn't cause you any difficulty with accessing and using Storyline - but if it does, please let me know!
So, I know this thread is old but this is happening to my co-worker. She has the Administrator tag at the end of her file name and it is not allowing her to preview files. I am guessing this is why she can't preview files. Because I can preview the file that she is trying to preview on my computer. Until I give it to her, then I get the same error message she is getting which is attached below. Can someone help with this.
As Ashley mentioned above, running Articulate as an administrator should be fine to use, but it seems like some issues are coming up when using Storyline.
Yes, she did that. However, I am having the preview issue with the same shared filed.
R Pratt
Rikiah L. Pratt
American Airlines
Program Developer
Tech Ops Training
Rikiah.Pratt@aa.com 972-357-3282
[cid:50033e8a-f521-43cd-962c-e980767e41a3]
Hi, Rikiah. Glad to hear your teammate reached out to our team!
Could you share the case number with me, so that I can follow along and share any relevant insight here? She should have received it in a confirmation email from support@articulate.com. I'll also share your handy updates and experience in the case as we continue to troubleshoot!
By the way, it looks like you may have replied by email where your contact information came through to the public forum. Feel free to edit your reply here!
14 Replies
Hi Marty,
If you're colleague's Storyline set up is missing buttons or elements, she'll want to check into the DPI setting. Anything other than the 96 DPI setting could cause elements of the application to be missing or behave incorrectly.
Thanks Ashley I will check to see.
Hi there Ashley, do you know why the 'administrator' setting is showing? I recently purchased Storyline as a single users and initially everything was looking normal until yesterday when opened an existing Storyline file. The file name had 'administrator' at the end.
I don't know what it means and if it has any impact to the file or what I can and cannot do.
Please let me know.
Hi Brandy,
Could you share a screenshot of this? It doesn't sound familiar to me, and this discussion is a bit older.
Also what version of Storyline are you using? All versions need to be installed with admin privileges on your computer and then activated by the end user.
This post was removed by the author
Hi Brandy!
Looks like you may be replying via e-mail, which does not allow your attachments to come through.
Looks like your email signature came through when you replied via email also. You can remove that if needed - quick Peek video here if you need help.
You can attach your items right here in the reply window:
[Facebook] [Twitter] <https://twitter.com/livingston
This post was removed by the author
Hi Brandy,
Those images didn't come through - perhaps you're still replying from your email. Click on this link and you can see the forum discussion to upload those attachments!
Thanks Brandy that confirmed what I thought. It looks like you're running Storyline as an administrator on your system - which is 100% okay. Storyline needs to always be installed with administrator privileges, but activated by the end user - and in some cases those are the same person. To see it that way, you may have right clicked on the program and chosen to Run as Admin or logged into the computer using your admin account.
It shouldn't cause you any difficulty with accessing and using Storyline - but if it does, please let me know!
Thanks Ashley!
[Facebook] [Twitter] <https://twitter.com/livingston
Hello,
So, I know this thread is old but this is happening to my co-worker. She has the Administrator tag at the end of her file name and it is not allowing her to preview files. I am guessing this is why she can't preview files. Because I can preview the file that she is trying to preview on my computer. Until I give it to her, then I get the same error message she is getting which is attached below. Can someone help with this.
Hi Rikiah,
As Ashley mentioned above, running Articulate as an administrator should be fine to use, but it seems like some issues are coming up when using Storyline.
Please have your coworker reach out to one of our support engineers so we may dig into their setup and get to the root of the problem!
Yes, she did that. However, I am having the preview issue with the same shared filed.
R Pratt
Rikiah L. Pratt
American Airlines
Program Developer
Tech Ops Training
Rikiah.Pratt@aa.com
972-357-3282
[cid:50033e8a-f521-43cd-962c-e980767e41a3]
Hi, Rikiah. Glad to hear your teammate reached out to our team!
Could you share the case number with me, so that I can follow along and share any relevant insight here? She should have received it in a confirmation email from support@articulate.com. I'll also share your handy updates and experience in the case as we continue to troubleshoot!
By the way, it looks like you may have replied by email where your contact information came through to the public forum. Feel free to edit your reply here!
This discussion is closed. You can start a new discussion or contact Articulate Support.