Storyline and Kaspersky Antivirus
Jul 01, 2013
By
Helen Tyson
Hi
I have a client who is experiencing some strange behaviour in relation to fonts and objects changing size when a story file is passed from one person to another and is also having problems previewing some files.
- They are using a standard font - Arial
- Files are always saved on local drives
- If you save and close a project Preview doesn't work when you reopen it unless you import the slides into a new project
Also Storyline doesn't recognise when they are online - no tutorials showing on the splash screen and can't check for updates.
They're not working with any remote desktops and their antivirus is Kaspersky. I've done a search and found there were some issues with Kaspersky in relation to Studio a while back, I'm now curious to know if any such problems have arisen with Storyline?
Regards
Helen
1 Reply
Good Afternoon, Helen.
I am not aware of any known or documented conflicts/incompatibilities between Articulate Storyline and any of the Kaspersky products.
The behavior you've outlined above certainly sounds erratic, and as such, I would recommend asking your client to follow the troubleshooting steps outlined within this article.
If that doesn't resolve the problem, let's have your client submit a copy of one of the problematic .story project files via a Support Case so that we can attempt to reproduce the problem and take a closer look. Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.