I'm doing some testing with animated GIFs, and it seems like the animated GIFs play a lot slower in the Storyline files both in preview and once published. Is this a bug or is SL playing the GIFs at a slower rate? I don't remember this being the case before the update.
Thanks for checking in on this issue. I looked into the report previously filed and it is still with our QA team for review. We look at prioritizing bugs and feature requests based on breath of impact, viability of other workarounds, and overall customers impacted and within those categories this one hasn't bubble up to the very top yet. I'll look at including your comments in addition to what we already have filed and keep you posted here with any other updates or additional information.
Animated gifs appear to play around 12 fps in Storyline no matter what their frame delay is set to. Since Storyline is supposedly outputting 30fps, why can't it deliver better fps for gifs?
We've only seen it with gifs in Storyline, and that's what our team is looking further into. Storyline does publish with a frame rate of 30fps as per the best practices in working with Flash here.
Thanks for sharing your need for this fix as well, as it's always good to be able to keep our QA team updated in regards to the breadth of impact from users. We'll keep you posted here with any other changes in the behavior.
If the coloring is different that definitely sounds like something we'll want to take a look at. Can you share a copy of the .story file and the original .gif with our Support Engineers here?
Hi Ashley, I shared my files with support, thanks. Btw, colors problem exist only in preview and when I publish in html5. The colors are fine in only Flash output.
Hi Nicola - Is your issue with gifs as well I presume?
I do not see any update at this time, but we are always looking to better prioritize based on user impact. I will update the report and this thread is included for when we do have an update to share.
Right now it's a real problem. A lot of the animations I need to use are too complex for what SL360 can do internally, so I use After Effects and output to animated gifs. This keeps the file size down relative to using video, and means the image loops forever.
@Nicola - Are you exporting the GIFs straight from After Effects? I use a add-on cal GIF-Magic to export my GIFs from AE at 12FPS and it hasn't given me any issues at any sizes.
What version of Storyline are you using? There is still an open issue for Storyline 2 and 360 where the frame rate for animated GIFs is not respected. I'll include you in the open reports with our teams so that you can be notified here once we have any more information.
No update yet, but we're keeping our eye on how this bug is impacting customers. Thanks for letting us know this is affecting you--I'll add your experience to the report.
I´m using SL3. We´ve tested GIFs with 20/15/12/10 FPS. Only with 10 FPS it works (in SL3 it looks like the same, when i using a different photo program), but it´s not very useful with such FPS (it looks not very good). The higher FPS configuration doesn´t have an impact, it always seems, that the FPS is only 10.
I'm sorry you've run into it too, Sergio. We have reported it to our team, so it's helpful to know when more users are impacted by it as that helps determine our priority for fixes.
Maciej, that's a good suggestion that I'll share with the team as they look into this!
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Hi Gregory,
Thanks for checking in on this issue. I looked into the report previously filed and it is still with our QA team for review. We look at prioritizing bugs and feature requests based on breath of impact, viability of other workarounds, and overall customers impacted and within those categories this one hasn't bubble up to the very top yet. I'll look at including your comments in addition to what we already have filed and keep you posted here with any other updates or additional information.
Sounds good, thanks for the info Ashley. I look forward to seeing what the team finds out!
I second, or third, or fourth that. This has been an issue for too long.
Is there a default frame rate for Storyline output? Is this affecting gifs? If we know what it is we can make gifs at the same rate.
Animated gifs appear to play around 12 fps in Storyline no matter what their frame delay is set to. Since Storyline is supposedly outputting 30fps, why can't it deliver better fps for gifs?
Hi George,
We've only seen it with gifs in Storyline, and that's what our team is looking further into. Storyline does publish with a frame rate of 30fps as per the best practices in working with Flash here.
Thanks for sharing your need for this fix as well, as it's always good to be able to keep our QA team updated in regards to the breadth of impact from users. We'll keep you posted here with any other changes in the behavior.
I have the same issue not only in SL2, but in latest SL360 as well. FPS is very low but not only that. Colors are different too.
Hi Maciej,
If the coloring is different that definitely sounds like something we'll want to take a look at. Can you share a copy of the .story file and the original .gif with our Support Engineers here?
Hi Ashley,
I shared my files with support, thanks.
Btw, colors problem exist only in preview and when I publish in html5. The colors are fine in only Flash output.
Thanks Maciej, and it looks like Victor is working on your case (# 01036884) so I'll follow along as well!
Hi Ashley, are you aware of any movement on case #01036884?
I'm just hitting this issue myself - both slow framerate and colour distortion in SL360.
Thanks
Nicola
Hi Nicola - Is your issue with gifs as well I presume?
I do not see any update at this time, but we are always looking to better prioritize based on user impact. I will update the report and this thread is included for when we do have an update to share.
Hi Leslie, yes it's gifs.
Right now it's a real problem. A lot of the animations I need to use are too complex for what SL360 can do internally, so I use After Effects and output to animated gifs. This keeps the file size down relative to using video, and means the image loops forever.
Thanks for confirming Nicola.
@Nicola - Are you exporting the GIFs straight from After Effects? I use a add-on cal GIF-Magic to export my GIFs from AE at 12FPS and it hasn't given me any issues at any sizes.
Hi @all. Is the problem with the low FPS still not fixed or is there a workarround?
Thanks
Sven
Hi Sven,
What version of Storyline are you using? There is still an open issue for Storyline 2 and 360 where the frame rate for animated GIFs is not respected. I'll include you in the open reports with our teams so that you can be notified here once we have any more information.
Hi Sven,
No update yet, but we're keeping our eye on how this bug is impacting customers. Thanks for letting us know this is affecting you--I'll add your experience to the report.
Hi Ashley & Alyssa,
thanks for your answers.
I´m using SL3. We´ve tested GIFs with 20/15/12/10 FPS. Only with 10 FPS it works (in SL3 it looks like the same, when i using a different photo program), but it´s not very useful with such FPS (it looks not very good). The higher FPS configuration doesn´t have an impact, it always seems, that the FPS is only 10.
Thanks Sven for letting me know you're using Storyline 3 as well - I'll get that reported to our team too.
I'm using SL3 and the GIFs are horrible (except for the dancing banana someone posted).
If we could just disable storyline compression to gifs, like in video files. This would solve the problem.
I'm sorry you've run into it too, Sergio. We have reported it to our team, so it's helpful to know when more users are impacted by it as that helps determine our priority for fixes.
Maciej, that's a good suggestion that I'll share with the team as they look into this!
I'm using SL360, and SL2. Same problem. I hope they fix it soon.
I'm sorry you've run into it too Miguel, and we've raised the priority of this bug based on a number of users reaching out recently.
Here's more information on how we identify and tackle bugs to give you a glimpse into that process.
So there aren't any suggestions or recommended fixes or workarounds regarding the GIF playback issue?