I have simple multiple choice questions, and in preview in SL, everything sits still but when published a few answers (not all) creep a bit on screen. And sometimes, if the answer wraps to a second line, just the portion on the second line creeps. I want everything to stay in place on the screen. Ideas on what I may be doing wrong please?
I'm not using the shuffle option, Ren. I'll share just a portion of the file because it's very large. There are two questions, and in both cases the middle answer creeps when it's chosen.
I'm looking at it in Review 360. When I view it on my computer, it creeps, BUT when I view it on an iPad, it doesn't???
Thanks for the suggestion, Mike. In an effort to fix this, I've removed all states but SELECT, and that's where it's happening on just one answer. I see the creep in Review360 on my computer but not on my iPhone or iPad???
That sounds consistent with the hover state issue (I've run into it several times) since you can't hover on a device, but if they've been removed for the individual questions, I've got nothing. Are you having the issue when you publish a non Review 360 version?
I can't see it in the client's LMS...and actually it hasn't been loaded there yet as we're still testing. Also in several cases, the answer wraps and just the second line creeps. And which text creeps can change with each new published version on Review 360. I've got a feeling it's a SL>HTML5 issue which can't really be controlled.
Yes, that can be an issue....but I've checked that. PLUS the creeping can change with each publish, could be a different answer each time, AND it doesn't happen on devices, ie iPhone and iPad. Strange!?!? Thanks for helping me think about this, Mike!
9 Replies
Hi Carrie,
Thanks for reaching out! Do you have the Shuffle option selected for your multiple-choice question? Does it help if you remove that feature?
Our support engineers can also lend a hand with troubleshooting your .story file. Share it with us here, and we'll be happy to help!
I'm not using the shuffle option, Ren. I'll share just a portion of the file because it's very large. There are two questions, and in both cases the middle answer creeps when it's chosen.
I'm looking at it in Review 360. When I view it on my computer, it creeps, BUT when I view it on an iPad, it doesn't???
You might see if you have a hover state in place for the individual questions that are creeping.
Thanks for the suggestion, Mike. In an effort to fix this, I've removed all states but SELECT, and that's where it's happening on just one answer. I see the creep in Review360 on my computer but not on my iPhone or iPad???
That sounds consistent with the hover state issue (I've run into it several times) since you can't hover on a device, but if they've been removed for the individual questions, I've got nothing. Are you having the issue when you publish a non Review 360 version?
I can't see it in the client's LMS...and actually it hasn't been loaded there yet as we're still testing. Also in several cases, the answer wraps and just the second line creeps. And which text creeps can change with each new published version on Review 360. I've got a feeling it's a SL>HTML5 issue which can't really be controlled.
Last thing I can think of is to check your format shape -> text box settings for the answers (specifically anything related to wrapping).
Yes, that can be an issue....but I've checked that. PLUS the creeping can change with each publish, could be a different answer each time, AND it doesn't happen on devices, ie iPhone and iPad. Strange!?!? Thanks for helping me think about this, Mike!
Hi, Carrie!
I see you started a support case, and are currently working with my teammate Philam. You're in great hands!
If you have any questions, don't hesitate to reach out to Philam through the case.