The voice changes after using a

May 07, 2024

hi there, I am using the text to speech to generate audio with Matthew US neural voice.

SSML and the fine-tuning of the closed captions are a very good progress in terms of features and customisation options.

A general issue I find is that when using the following SSML tag the voice changes. Example

 <say-as interpret-as="characters">ABC</say-as> 

Matthew's voice changes into a different male voice.

Is this normal behaviour?

Thanks

Bobby

 

2 Replies
Jose Tansengco

Hi Bobby,

Thanks for reaching out!

I tested the behavior using unmodified text, and text that has been modified by the <say-as> tag and I was unable to observe any changes in the voice of the resulting output. Here's a screenshot of the text that I used for testing: 

We're also not seeing this behavior reported by other users. Since the behavior appears isolated, try repairing your Storyline 360 installation. If the issue persists, please share a copy of your project file here or in private by opening a support case so we can test to see if we'll get similar results when testing using the same file and text. I've included the file I used for testing and the sample published output for your reference.

Boyan Jourdan

Hi there Jose and thanks for the quick reply. I used some of the tags from my original file in your file and all was good.

Then pasted longer parts and got the same issue. Quite interesting. I will do what you suggested. Just that I have to go through our IT and that would take time.

Thanks again

Bobby