If you are tracking with a quiz, be sure to set the status to "Passed/Incomplete"
If you are tracking by slides viewed, use a number that is less than the total number. I usually pick a number that represents about 2/3 of the slides. If it is imperative that every single slide be viewed then I recommend creating a one question quiz that indicates the user is finished.
I also attached an older file from Articulate on troubleshooting LMS interactions. I have found it to be very helpful over the past few years.
Are those of you who use Articulate and Plateau LMS able to extract the quiz data from the LMS? I need to be able to run a report for each user with detailed quiz results (question, learner's answer, correct answer, etc.) and I'm not sure how to get it out of the LMS.
We were never able to get that data out of Plateau. We asked the question repeatedly during our implementation to no avail. That was part of the reason we were more willing to step back to AICC from SCORM. The additional reporting capabilities of SCORM were worthless if we could not extract the data. We have a similar issue with the survey data that Articulate can create. We have found no way of getting the results back out of Plateau.
I would venture to guess that the problem was not Plateau.
We have written an in-house LMS to use with Articulate's other products and other SCORM-exporting content-creation tools, and it collects the data just fine from all SCORM-2004-compliant modules. We use it for detailed reporting.
With Storyline, the browser does not even attempt to send per-interaction data (such as Stephanie described, above), so, of course it is not collected. Even after one repairs the fundamental syntax error (a missing '}') in SCORM2004_Functions.js, so that the browser can load the javascript correctly, no attempt is triggered to report interactions. Session data, final score, that's about all it actually does.
Does anyone know if there's like a secret setting somewhere, that we can use to turn reporting on, or might this be another bug in the javascript? I'm investigating the bug-theory, for now.
Problem solved: it is possible to trigger tracking of interactions for the LMS by editing the javascript file. We swap it out with a corrected file on the LMS end, upon upload, because it's easier than mucking about on our content creators' machines. In the file, lms/lms.js, in an exported module, change line 117, where it says
var bTracked = (arrArgs[14] == "true");
to
var bTracked = true;
I don't know about the other versions. We're using SCORM-2004 3rd Edition.
I glad you identified and fixed a tracking problem in Storyline, but...
I think you solved a different problem. I don't think we had any issues pumping data into the LMS. The issue is getting that same data back out. Standard reports do not exist for much of the SCORM related data and the vendor keeps telling us that they know the data is in their database but they cannot point us to the location to extract it. This issue exists with Articulate Studio and Captivate. Frankly, we did not try it with Storyline since I think the issue is on the vendor side.
Yeah, that sounds like a vendor problem, all right. And a strange one - getting data out of a database is as simple as writing and executing a query. I hope you're not paying much for such dismal support.
We have been considering open-sourcing our LMS software. If we do, I'll put a note here, in case you're interested.
Having basic issue with Storyline Quiz content not reporting score/completion to Plateau when viewed on iPad. With browser it's not an issue, and I can get completion on slide viewed working on iPad. I believe there's a fix hiding in Storyline AICC publishing settings b/c I've seen it work - but don't have access to those source files. Any ideas?
This is a much older thread, and I'm not sure they're still subscribed. Are you using the iPad app, or just viewing in mobile Safari? Tracking within your LMS and using the iPad app is dependent publishing for Tin Can API. If you published for SCORM or AICC, your LMS will not be able to track or report Articulate Mobile Player content. If you're viewing outside of the app, can you also confirm that it does not work when testing within SCORM Cloud? If so, please connect with our Support team so that they can do some further troubleshooting.
19 Replies
We always had issues with SCORM on plateau. Have you tried it in AICC?
Hey Mashrur,
That's my next plan of action...File should be uploaded to our server overnight and I'm really hoping that solves our tracking issues with Plateau.
Are you using Storyline as well?
Storyline tracks just fine on Plateau with AICC. SCORM files struggle no matter where they originate in my experience.
Yes we are using Storyline. AICC no issues.
Hey fellas,
I testing the AICC file instead on Plateau and the course still is not tracking.....
Do you know which settings you have set on Plateau?
I'm 100% that my Storyline file is fine since I tested it previously in Scorm on Scorm cloud and it was fine.
So not I'm thinking my settings may be off on my Plateau. Any troubleshooting tips?
thanks!
If you are tracking with a quiz, be sure to set the status to "Passed/Incomplete"
If you are tracking by slides viewed, use a number that is less than the total number. I usually pick a number that represents about 2/3 of the slides. If it is imperative that every single slide be viewed then I recommend creating a one question quiz that indicates the user is finished.
I also attached an older file from Articulate on troubleshooting LMS interactions. I have found it to be very helpful over the past few years.
I've followed the above tips...thanks for that Brent.
I'm pretty sure the scorm and aicc outputs I've created are fine as I tested them on Scorm cloud....
Just doesn't seem to be working wtih Plateau...ugh...the many problems we're having with Plateau these days.
I sometimes forget to make sure that the mark item complete setting is set to yes in the item creation field.
Yup - got it - still no luck :( I'm going to start pulling my hair out soon i think!
That's why I don't have any!
hahah!
I'm going to change my tracking trigger from slides viewed, to a quiz instead.
Hopefully this will solve the issue...if not, i'm not sure what else to do and my Trial version of Storyline only had 14 days left!
Are those of you who use Articulate and Plateau LMS able to extract the quiz data from the LMS? I need to be able to run a report for each user with detailed quiz results (question, learner's answer, correct answer, etc.) and I'm not sure how to get it out of the LMS.
Stephanie:
We were never able to get that data out of Plateau. We asked the question repeatedly during our implementation to no avail. That was part of the reason we were more willing to step back to AICC from SCORM. The additional reporting capabilities of SCORM were worthless if we could not extract the data. We have a similar issue with the survey data that Articulate can create. We have found no way of getting the results back out of Plateau.
I would venture to guess that the problem was not Plateau.
We have written an in-house LMS to use with Articulate's other products and other SCORM-exporting content-creation tools, and it collects the data just fine from all SCORM-2004-compliant modules. We use it for detailed reporting.
With Storyline, the browser does not even attempt to send per-interaction data (such as Stephanie described, above), so, of course it is not collected. Even after one repairs the fundamental syntax error (a missing '}') in SCORM2004_Functions.js, so that the browser can load the javascript correctly, no attempt is triggered to report interactions. Session data, final score, that's about all it actually does.
Does anyone know if there's like a secret setting somewhere, that we can use to turn reporting on, or might this be another bug in the javascript? I'm investigating the bug-theory, for now.
Problem solved: it is possible to trigger tracking of interactions for the LMS by editing the javascript file. We swap it out with a corrected file on the LMS end, upon upload, because it's easier than mucking about on our content creators' machines. In the file, lms/lms.js, in an exported module, change line 117, where it says
var bTracked = (arrArgs[14] == "true");
to
var bTracked = true;
I don't know about the other versions. We're using SCORM-2004 3rd Edition.
You can have all your data, guys. Cheers!
Barbara:
I glad you identified and fixed a tracking problem in Storyline, but...
I think you solved a different problem. I don't think we had any issues pumping data into the LMS. The issue is getting that same data back out. Standard reports do not exist for much of the SCORM related data and the vendor keeps telling us that they know the data is in their database but they cannot point us to the location to extract it. This issue exists with Articulate Studio and Captivate. Frankly, we did not try it with Storyline since I think the issue is on the vendor side.
Hi Brent,
Yeah, that sounds like a vendor problem, all right. And a strange one - getting data out of a database is as simple as writing and executing a query. I hope you're not paying much for such dismal support.
We have been considering open-sourcing our LMS software. If we do, I'll put a note here, in case you're interested.
Having basic issue with Storyline Quiz content not reporting score/completion to Plateau when viewed on iPad.
With browser it's not an issue, and I can get completion on slide viewed working on iPad.
I believe there's a fix hiding in Storyline AICC publishing settings b/c I've seen it work - but don't have access to those source files.
Any ideas?
Hi Alexander,
This is a much older thread, and I'm not sure they're still subscribed. Are you using the iPad app, or just viewing in mobile Safari? Tracking within your LMS and using the iPad app is dependent publishing for Tin Can API. If you published for SCORM or AICC, your LMS will not be able to track or report Articulate Mobile Player content. If you're viewing outside of the app, can you also confirm that it does not work when testing within SCORM Cloud? If so, please connect with our Support team so that they can do some further troubleshooting.
This discussion is closed. You can start a new discussion or contact Articulate Support.