Unable to print results
Jan 17, 2020
I have recently put together a simple "quiz". It was published in "CD Format".
At the end of the quiz, when the user clicks Print Results on the Results page, they enter their Name and then the browser is launched.
Unfortunately, the Story_Launcher application is calling upon Internet Explorer, which blocks ActiveX controls; even though my default browser is set to Google Chrome. After clicking "Allow Blocked Content" for the ActiveX control, the page no longer loads with the results.
This occurs on multiple computers - it's not tied to one computer.
Is it possible to specify which browser should be used to open the results page?
When the same quiz/course is published to "Web" or "LMS", the results page is displayed correctly (in Google Chrome).
In addition to this, any courses we publish in "CD" format, all always have slow response and animation 'jitter'. See https://community.articulate.com/discussions/articulate-storyline/poor-performance-publishing-for-cd
Any suggestions?
6 Replies
Hi Tom!
Another area to designate the correct browser is in Default Apps on Windows 10.
To do this, go to the Start Menu and click Settings. On the left side, you'll see Default Apps and make sure the Web Browser shows Google Chrome. Here's how it looks on my end.
Keep me updated if this opens the Results Slide correctly!
Lauren can maybe confirm this, I believe publish to CD needs Internet Explorer and will not open in another browser.
I have confirmed, the default browser is set correctly as Chrome. I've tried this on multiple systems, and all open in IE where other browsers are set as the default browser.
Thank you Phil Mayor for confirming.
Hi Tom, and thanks for stepping in Phil!
Printing results should work in Chrome as well as Internet Explorer! Can you try disabling the pop-up blocker in Chrome, and then print the results?
Hi Lauren; the problem is that it doesn't open in Chrome from your launcher (launch_story.exe); regardless of the default browser setting. I've been able to reproduce this issue on both Windows 7 and 10. The "Print Results" will always invoke IE and not the default browser.
Hi there, Tom!
After consulting with our team, the Launch_Story.exe file indeed relies on Internet Explorer 11 to launch the content.
While I have seen folks point learners to the story.html file so that they can launch it in another browser, we recommend using the .exe file together with the latest version of Internet Explorer installed.
If there's anything else I can answer, I'll be here!
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