Unable to sign in to Articulate

I do recall that there was a scheduled maintenance, between 10 am to 2 pm... I think.

Hi Sam,

Thanks for letting us know that you were running into an issue signing in.

We are currently investigating an issue that that may cause users to receive an error when logging in to the Articulate 360 desktop app.

Trying again seems to work for some, but we will update our status here and I'll pop back in to share an update when the incident is resolved.

I seem to be logged out again. Can't work. Can't connect.

I am not feeling that Articulate's customers come first.

Sam

Hi all,

Our team shared this status update moments ago, and we'll let folks know as soon as the permanent fix is in place:

We've identified the issue that's causing some users to receive an error when logging in to Articulate 360 and E-Learning Heroes, and we're working on a solution. If you experience this, please wait a moment and try logging in again. We'll share an update when we have more info.

We've implemented a fix for this issue, and users should now be able to log in to Articulate 360 and E-Learning Heroes normally again. We'll continue to monitor performance carefully.

You can keep an eye on this issue by subscribing to our Articulate Status page as well! 

Hi. Has this been fixed yet? I see the string started 7 months ago....Storyline 360 Articulate gives me the "not signed in" error easily 5 times per day. It occurs at the work office and home office...great internet connection. It's an Articulate issue...has it been resolved yet?

Hi Susan,

Sorry, you're having so much trouble! The issue initially discussed here was fixed within a few hours of the original post, so it seems likely you're running into something else entirely. 

I'd like to have our Support team work with you one-on-one as we don't have any widespread outages reported right now. I started a case for you, so you'll hear from them shortly! 

Hi! Have this problem too. It tooks 30 minutes to sign in on a site and wrote this message. Help me please to fix this problem. I have a deadline coming and need to work on project.

Hi Sofia,

Thanks for contacting us to share that you're running into difficulty signing in.

Were you seeing an error?

I'm not seeing an active subscription for this account, so if you were having difficulty using the software, please be sure to contact our team here to get back up and running.