I'm having a recurring issue with a mp4 video embedded in an articulate storyline project. The original video plays fine, but the embedded version plays for about 3-4 seconds, then jumps back to the beginning, and restarts. This isn't in the actual recording, and it's not specific to a browser as I can't duplicate it on Chrome on every machine I use. Has anyone run into this before? I can attach the file for review if needed. Thanks!
I do see that stuttering of the video when viewing the html5 version in Chrome. It seems to happen every time for me. I can't immediately see what is causing the issue though. I will look at it more closely a little later. Hopefully Articulate support will also be able to take a look.
5 Replies
Yes, can you post a sample of your project for us to look at? Is this mainly happening in Chrome or have you seen it in other browsers too?
I've linked it below. It seems to happen in either Chrome or IE but not regularly as I can't duplicate it on my copy of Chrome/IE but others see it.
http://kweglarz.elementfx.com/test/story.html
It's the slide with "What are your Values?" as the title, with a woman speaking.
I do see that stuttering of the video when viewing the html5 version in Chrome. It seems to happen every time for me. I can't immediately see what is causing the issue though. I will look at it more closely a little later. Hopefully Articulate support will also be able to take a look.
Thanks. I hope so too.
-Kristine
Hi Kristine!
I see where you've reached out to our support team to take a look, so we can keep the conversation going within your support case.
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