Video not working
Jun 09, 2013
Good Afternoon All,
I have a doozy of a case for you 
I would be seriously in debt to anyone who can solve it, as I am struggling and the course has to go out Wednesday/Thursday NZT.
I have created a course that is to be viewed outside of an LMS. As part of the course, I have 3 videos that I have inserted.
When I played the course locally, the videos worked fine. When I transferred the whole folder to a network drive they stopped working :(
Heres what I have tried so far:
- Published directly to the network place
- Upgraded Flash in case it was an issue with that
- Tried the course in IE8 and Mozilla Firefox
- Changed the security settings on both IE and Firefox to the absolute lowest I could get
- Tried HTML5 as well as the normal story.html
- Tried publishing as a CD
I am out of ideas!
I am very aware I may be making a rookie mistake, so please sing out if I am!!
4 Replies
Hi Adrian, sometimes there are server settings, etc that can prevent videos from playing.
( i.e http://www.articulate.com/support/kb_article.php?product=st1&id=w9bvqxxido6t )
Can you test it using TempShare or Dropbox to see if it plays there? If it plays there you might need to contact your IT admin to enable the videos.
Please try following:
1) Map your Network drive, or
2) Use relative path for the video to link.
Hi Adrian,
Which LMS you are using?
Can you confirm that MIME type of the video extension (.MP4) is added on the server?
You can test the package on SCORM cloud just to make sure.
Regards,
Shailesh
Disclaimer: I was very crook yesterday lol!
Sooooooo turns out the MIME type of the vdeo wasn't added to the server. We play other videos from there but there are .wmv and only that extension got loaded :|
All sorted now, thank ya all for the quick responses!
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