Video prompting for password on iPad
Jun 05, 2015
By
Terry Bell
Hello,
I have a lesson with embedded video that works fine when run on a pc. However, on the iPad, it prompts for a username/password! The lesson is on our server which requires a login, but normally you just log in once, when launching the lesson. Some details:
- NOT using mobile player, and it's not an option for us.
- they are all MP4 videos inserted using Insert > Video from File
- this is in issue on mobile Safari. The video is not working at all on mobile Chrome, and I seem to remember that Safari is the preferred mobile browser, though I can't find that post right now.
Thanks in advance for any advice!
Terry
9 Replies
Hi, Terry - This is definitely an interesting question. So you have it for your reference, here is the information on System Requirements. Could you please try this on a different web server or even SCORM Cloud since users have to log in there?
Thanks for that link Christie. I have contacted our web hosting company, hopefully they can sort out the issue. I'll post here when I hear back.
Sure thing, Terry, and any additional updates you could share would be appreciated! :)
They are still investigating - but the issue does seem to be with our setup, and not exactly related to Storyline. The lesson, which is on our www.domainname.com, wants to refer to the video as domainname.com (no 'www'), and this prompts the website to ask for credentials again. Hopefully they can sort it out, but I am curious why this happens when I've inserted the video - I would expect it to use a relative URL. (it's not like I'm linking to youtube or something)
If they are not able to fix it, I will let you know. Thanks for your responses. :)
Thanks for the additional information, Terry, and best of luck with your project!
I have submitted this as a support case because I think our setup may be a bit different than typical. Hopefully we can sort it out.
Hi, Terry -- I see that your case (00571786) is in with our support staff, and you should be hearing from someone shortly.
Thanks!
Sure thing, Terry, and I hope everything is sorted out for you ASAP. :)
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