Video with Information Icons

Hi, Anna -- Sorry to hear you are experiencing difficulties! I think it would be helpful if you could provide your file so that we are able to take a closer look at how things are set up and behaving when published. Please use the ADD ATTACHMENT button in the bottom left of the reply box and browse for your file from there. :)

Hi Christie,

Thank you for your response!

Here's the attachment.   The problems I'm having are mostly with the "blood flow" and "white blood cells" information icons.  After clicking on them, it seems like the video rewinds a few seconds instead of continuing where we were right before clicking the "I" icon.  I don't understand why this is happening since the triggers are the same for all of the information icons... 

Any would help would be greatly appreciated :) 

Hi, Anna -- I appreciate that you have provided your file, and I will begin testing as soon as possible. In the meantime, I wanted to ask: are you seeing the same behavior when you are testing your published output in the intended environment?

As stated in the article, "If you view an Articulate Storyline course on your local hard drive (or send it to someone else to view on their local hard drive), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail."

Hi Christie,

I haven't tried to view the module in the intended environment yet.  I was assuming it was something with the timeline/triggers.  Should I try publishing it to our LMS to test it out?

Thank you so much for the help!

Hi, Anna -- You may want to try uploading your published output to your LMS, and also the SCORM Cloud, as it is the industry standard for LMS testing. If you see different behavior in either environment, please let me know and otherwise, I will be in touch shortly with my findings! :)

Hi, Anna -- Thanks for your patience while I tested your published output in the SCORM Cloud. Can you please click this link and tell me if this is the same behavior that you are encountering? 

Hi Christie,

Thank you so much for taking the time to look into this.  Yes - this is same exact behavior that I am encountering.  It seems like the video rewinds back a few seconds after the "Blood flow" and "White blood cells" information icons.   The rest of the information icons don't seem to have that problem...

Any thoughts on what could be causing this?

Thank you again!

Hi, Anna -- Thanks for confirming that is the same behavior you are encountering. After reviewing how things are set up, I am not certain as to why this behavior would be happening on some information icons and not on others, so I would like for our Support Engineers to investigate the matter more closely for you. I will go ahead and create/submit a support case on your behalf and you will be hearing from a member of that staff via email after they have had an opportunity to review your file. I will be following along with their progress and will share relevant updates here in the thread for others who may benefit, as well. 

Thank you for your help, Christie.   The support case was helpful because they identified that this issue is a bug and something they'll work on the future.  Currently I was suggested a workaround of breaking up the video into chunks... Will try that. Thanks again, Christie!

Anna,

I run videos (mostly 2 or 3 minutes long) on most of my slides. I have items show up that the user can click. When they do, I show a layer, and pause the base timeline, but I do not also pause the media. I wonder if too many pauses and resumes are interfering with each other. Stopping the slide timeline with a layer stops the video, and it resumes when the layer is hidden.

Hi Anna - 

I'm sorry to reply so late. I made some changes to your file which I think will make everything work as expected. I've attached the file and recorded a quick video tutorial to show you what I did.

Please let me know how this works, okay?

Hi David,

Thank you so much for your help!  What you did worked perfectly and resolved the issues I was having.

Another huge thank you for recording the screencast!  Again, it was super helpful not only because it explained how you fixed the initial problem, but also because I learned something new.  I hope that others find this helpful as well. 

This is an amazing community, and I never expected such a thorough and detailed response to my inquiry.  I appreciate it greatly and it's one of the main reasons I love Storyline so much!  

Many many thanks, and Happy New Year!!! :)

I would also like to say a big thank you to David, that video has solved a similar issue I was having, where I was doing too many things to get the layers and video to "behave".  This was so much easier!

Awesome Stacey! I love when the older threads continue to assist users. Thanks for chiming in to share :)