Wrong graphics displayed intermittently
Apr 18, 2022
Has anyone run into an issue where incorrect graphics display the first time a slide is visited and then the correct one is displayed on revisiting or reloading the browser? This is after the latest update and is across SL files when viewed on a Windows laptop.
Bad:
Correct image:
7 Replies
I haven't run into that issue with SL files but I have with various websites. It's related to the browser pulling in previous versions from what's in the cache. Reloading forces the browser to display the updated file.
Thanks! I'll clear my cache and try again.
I cleared my cache and closed/reopened my browser and now initially get this image. The images getting displayed aren't from previous versions of the slide. They're from different slides entirely. This happens when I publish locally, btw.
Alas. That's what's politely referred to as "unexpected behavior." I suggest you try republishing (and, yes, it's best to do that locally). If that doesn't solve the problem, you can contact Articulate support here: Articulate 360 - Contact Support for Help with Any Articulate E-Learning Course Development Software
I've republished several times to no avail. I thought that I'd post here first, but it looks like I need to contact Articulate.
Thanks for the help.
joe
Thanks for contacting the support team, Joe. I'm glad that Luiza was able to help.
Leslie,
Actually, I figured out the problem and sent Luiza the solution. 😉
Below is what I sent to her.
She then sent me some great information about importing svg’s.
joe
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Luiza,
I figured the problem out.
When I brought in images as .svg's from PowerPoint I ran into issues. Once I replaced the .svg's with .png's everything worked correctly.
Passing this on in case you run into this issue again.
Joe