I am using the zoom feature in S3. It´s nice, but the problem is that the effect is not only applied to the current layer, but also to other hidden layers. What I mean is, if the user clicks a button trigger (before the zoom effect) to show the hidden layer, (in my case a detail of a table), eventually the zoom effect appears. The zoom effect of course only makes sense if the user is watching the base layer. Is there a work around for this problem?
Hey Marcos! Would you be able to share your .story file for further investigation of what your describing? You can add it as an attachment right to a comment in this thread, or if you'd prefer to share it privately you can do so directly with our Support Engineers right over here. Thanks so much!
Great Marcos, thanks for sending that in. I see your case (#01053530) and I'll be sure to keep an eye on it as well and relay details here. What you're describing specifically isn't something I've come across, but now that our Engineers have your file they'll be able to dig a little deeper into what's occurring there.
I have sent a feature request to fix the bug. Unfortunately, there is a lot of bugs in the way Articulate handles videos. You guys should really make it a priority to repair them.
Zoom feature spills over other layers and ruins the experience. If the user is watching a second layer and the timeline runs thru the zoom region in another layer, an abrupt meaningless zoom will appear. My request is that zoom feature should be limited to only the layer to which it is applied. Actually, this is a BUG that must be fixed, not a feature request. This is a request based on support case 01053530.
Oh, I thought they were clicking a button to study a table in more detail, and you wouldn't want the video competing with that. I use the layer more as enrichment, then when they are satisfied with that, they click and go back to the video.
I checked in on your case this morning. It appears that you and Robert determined the set up you are using to be working as designed. I also noticed that you both had ideas for workarounds, so I hope that one of those will work!
Please feel free to share what you come up with here!
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Hey Marcos! Would you be able to share your .story file for further investigation of what your describing? You can add it as an attachment right to a comment in this thread, or if you'd prefer to share it privately you can do so directly with our Support Engineers right over here. Thanks so much!
I did send it. But is it a common issue with the product?
Great Marcos, thanks for sending that in. I see your case (#01053530) and I'll be sure to keep an eye on it as well and relay details here. What you're describing specifically isn't something I've come across, but now that our Engineers have your file they'll be able to dig a little deeper into what's occurring there.
I have sent a feature request to fix the bug.
Unfortunately, there is a lot of bugs in the way Articulate handles videos. You guys should really make it a priority to repair them.
Zoom feature spills over other layers and ruins the experience.
If the user is watching a second layer and the timeline runs thru the zoom region in another layer, an abrupt meaningless zoom will appear.
My request is that zoom feature should be limited to only the layer to which it is applied.
Actually, this is a BUG that must be fixed, not a feature request.
This is a request based on support case 01053530.
Hi, Marcos!
It looks like you and Robert are working together on this, and I'm following along.
While you are waiting, did you set the layer to pause the base timeline? Seems like that would prevent your original description of the problem.
Baseline contains a video that plays from the start. Pausing it would
disrupt the lesson.
Oh, I thought they were clicking a button to study a table in more detail, and you wouldn't want the video competing with that. I use the layer more as enrichment, then when they are satisfied with that, they click and go back to the video.
Hi Marcos,
I checked in on your case this morning. It appears that you and Robert determined the set up you are using to be working as designed. I also noticed that you both had ideas for workarounds, so I hope that one of those will work!
Please feel free to share what you come up with here!
Ashley, actually the workarounds are not satisfactory.
I opened a bug warning/feature request for zoom to be restricted/controlled
by layer.
Thanks
Sorry to hear that those won't work for you. We'll keep you posted on any changes that match your needs!
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