Course Navigation issues with Safari
Feb 06, 2017
Hi all,
As it stands, our courses are not cooperating with Safari users properly. When a client views our courses on their Mac we make sure to tell them to update their Safari--from there we are having to walk them through how to enable their flash plugin so that they can view the course correctly. I am trying to eliminate the number of support calls for this by having the course compliant without the flash pluggin. I have rearranged the navigation we currently use and eliminated many of the "states" because that's what was causing our users to get stuck when navigating. However, does anyone have a definitive answer to this issue or another work around?
10 Replies
Hello Makayla - This article explains how Storyline determines the content to share with learners. Are you publishing with HTML5 content as well?
How are you publishing and sharing the content?
Sure am, however when the server points to the html5 option--certain components that have state changes don't work correctly. This ultimately effects the users navigation in our courses because we don't allow them to continue on to the next page unless all buttons are = to visited. Once that happens our we have a marker that becomes "active" allowing them to click on to the next page. Another issue is this same concept always will happen on our Slide 1, Lesson 1 of each course even if all states don't have to = visited. Do we know of certain issues with HTML5 from the developing side?
Hmmm - Would you be able to share your .story file so that I can take a look at the setup and test the publish/environments?
This link will let you see my issue: http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1b8cm8ganvj1aeaergocp1vr09/story.html
Browser: Safari Version 10.0 (updated flash plugin disabled)
For some reason I am getting a Error page when trying to attach it to this forum...hmm
You are the second user to mention that - it has been reported to our team. I took a look at your output link. It's a tad slow loading for me in Safari, but does load. I do not have flash enabled for that browser. It switches to the HTML5 version as expected.
The issue starts with the first slide after you reach the menu--- On our side what is happening is that they can't click the orange arrow to advance. The introduction works normal but once we hit that slide we run into the issue. This issue happens the first slide of every lesson as well as intermittently throughout the course. Looking through forums I thought it would be an issue with HTML5 not recognizing the states of that marker but now I'm sure.
Perhaps I do need to see the file to understand :) Could you share it here?
Thanks Makayla (case 01009775) - taking a look.
Hello Makayla - I popped in to check on your case this morning and it looks like you are continuing to work with Jonathan. I will continue to follow along as well.
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