Evaluating Services
Sep 06, 2011
We are putting together a survey to send to content experts after we create a module for them. We are trying to evaluate our services and identify areas where we excelled and where we could have done better. There are open essay questions, but I am looking for ideas on the rating (1-5) questions. We are looking at things such as timeliness, interactivity integrated, our responsiveness, etc. What do others evaluate on?
Thanks in advance for any ideas!
Kate
4 Replies
These are good Kate. I ask questions often also about how well we visually interpreted the content given.
Hi Kate! Kudos to you for seeking feedback from your SMEs - I bet they really appreciate that!
I like your feedback topics. It sounds like you are seeking feedback mainly about the workflow & course development process? If so, here are a few more ideas to consider:
If you also want to seek feedback on the outcomes of the course, you could ask questions around:
I really appreciate both of your feedback! I'm incorporating ideas into the survey. We are sending out the survey very soon after each module is released, so they wouldn't have time to see outcomes of the course yet at that point. I'll think about sending out another post-survey later on as a possiblity though. I do like the the supporting systems question though in that part of the outcomes.
Thanks again!
Yep, two excellent questions, Jeanette!
We should all push the production of e-learning effectiveness EVIDENCE.
Most managers and corporate decision-makers, do not really "feel" the importance of the learning process until they see data reports, since they're just concentrated on numbers. And often SMEs do not have that "scientific and technical" quality to make concrete evidence of effectiveness...so it's up to us, for eLearning sake!
It's always precious to read these posts... Articulate Community is unvaluable!
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