I'm reaching out to the forum for some ideas. I have a course that presents the learner with scenarios for specific customer needs. The learner is then asked to use the PDF guide to find the answer, with feedback provided.
Does anyone one have creative ideas to use the PDF as the template? And create interactivity and feedback within the PDF?
Please let let me know if I should clarify! I feel like there's a cool way to do this.
From a previous thread I know you have Captivate. Have you considered developing your training content in Captivate and then publish it as a pdf (which retains all interactivity)?
Well the thing is, the course is a VCT-OD (On Demand Virtual Classroom) so it still has to act as an online course. I was hoping for some ideas on how to make the PDF the theme and be able to use it as a reference too.
Katie- You can get pretty creative and interactive with a PDF. What opens up the possibilities is that PDFs can carry hyperlinks. While the content might be linear, you can use hyperlinks to skip around the content. Think of this approach like a "choose your own adventure book." You can have scenarios, with choices that lead to different parts of your story. If you want to share an example of what a typical scenario might look like, I can help you brainstorm a solution.
For what you're trying to do, what I'd suggest is that you build 2 things:
1- Your scenarios
2- The guidebook
Matthew's approach of linking to sections of the PDF is a good one. Or if the point is that they need to get familiar with finding the right sections, send them out to the whole doc.
Use the scenarios to set the scene and encourage the learner to go out to the PDF "job aid" as a reference. Experienced salespeople will get through the scenarios quickly, without referencing the PDF, while beginners will need to reference the PDF to complete the scenario. You can also build the feedback into the scenario (e.g. the wrong choice leads to a bad consequence).
My point about the linear linking would be for non-storyline tools (Storyline actually makes it way easier with layering, triggers, etc). But books, powerpoints, PDFs, can still be "engaging" when you break free of linear and think more in terms of a "choose your own adventure".
Your scenario is a good start. Can you give me 3 wrong answers and one correct answer? And also give some feedback for each choice? I'll then show you what you can do in either approach. NOTE: make the 3 "wrong" answers reasonable, but not quite right.
We created a few of these some years ago for SCBA tank refilling equipment. Called it a companion set. As Bryan describes above, the job aids were built separate from the training component. This way we could have the trackable element and still retain the ability to make the tool available without a login, to be used locally, or still be useful / functional if printed out. The scenarios posed challenges that required the use of the job aid / guide. This prevented us from having to put content on a conveyor (a cruel and often wasteful activity). All of the support content and details were in the job aid.
In the case Bryan describes above, the self-paced component could serve as practice and measure. The job aid (if print) could be support with a minor preparation role. Or you could add some preparation elements to boost certain capacities, provide a conceptual overview, etc... Capacities like:
Skills (decision / cognitive component skills when we're talking about electronic delivery)
Confidence
Perspective
Connections (if you add a social networking component)
Or things that are harder to build but possible to seed like grit, insight, and empathy
All depends on where folks are planning to use the tools. Point is, there is rarely a need to tightly bundle everything into a single boxed package. Sometimes that makes sense, but often... you want to support people where they do the work. And in the field or on the show floor, that's not at a computer
9 Replies
From a previous thread I know you have Captivate. Have you considered developing your training content in Captivate and then publish it as a pdf (which retains all interactivity)?
@Michael,
Well the thing is, the course is a VCT-OD (On Demand Virtual Classroom) so it still has to act as an online course. I was hoping for some ideas on how to make the PDF the theme and be able to use it as a reference too.
Any ideas there?
Katie- You can get pretty creative and interactive with a PDF. What opens up the possibilities is that PDFs can carry hyperlinks. While the content might be linear, you can use hyperlinks to skip around the content. Think of this approach like a "choose your own adventure book." You can have scenarios, with choices that lead to different parts of your story. If you want to share an example of what a typical scenario might look like, I can help you brainstorm a solution.
Hi Katie!
My thought is the same as @Matthew's - why not build it in Storyline? Seems straightforward.
@Matthew - I see what you mean! That would work. Would you be able to post an example of the flow?
@Bryan - I will work up an example and post!
@Bryan-
Scenario:
A customer walks into a dealership and inquires about a service that lets them know when their oil life needs a change.
What I want:
Using this PDF guidebook, direct the car salesman to reference the PDF guidebook and find the answer.
Does that make sense? If you could post your example of how you did this "Create your own adventure book", that'd help!
Kind of - I'm a visual learner though so I don't understand how it all works! I'm still new to eLearning development.
What kind of variables did you use?
Katie,
For what you're trying to do, what I'd suggest is that you build 2 things:
1- Your scenarios
2- The guidebook
Matthew's approach of linking to sections of the PDF is a good one. Or if the point is that they need to get familiar with finding the right sections, send them out to the whole doc.
Use the scenarios to set the scene and encourage the learner to go out to the PDF "job aid" as a reference. Experienced salespeople will get through the scenarios quickly, without referencing the PDF, while beginners will need to reference the PDF to complete the scenario. You can also build the feedback into the scenario (e.g. the wrong choice leads to a bad consequence).
My point about the linear linking would be for non-storyline tools (Storyline actually makes it way easier with layering, triggers, etc). But books, powerpoints, PDFs, can still be "engaging" when you break free of linear and think more in terms of a "choose your own adventure".
Your scenario is a good start. Can you give me 3 wrong answers and one correct answer? And also give some feedback for each choice? I'll then show you what you can do in either approach. NOTE: make the 3 "wrong" answers reasonable, but not quite right.
We created a few of these some years ago for SCBA tank refilling equipment. Called it a companion set. As Bryan describes above, the job aids were built separate from the training component. This way we could have the trackable element and still retain the ability to make the tool available without a login, to be used locally, or still be useful / functional if printed out. The scenarios posed challenges that required the use of the job aid / guide. This prevented us from having to put content on a conveyor (a cruel and often wasteful activity). All of the support content and details were in the job aid.
This doesn't work for everything. But it's a darn good way to go in a lot of cases
Wrote something last year that breaks out what I call "design formations" into four subcomponents:
In the case Bryan describes above, the self-paced component could serve as practice and measure. The job aid (if print) could be support with a minor preparation role. Or you could add some preparation elements to boost certain capacities, provide a conceptual overview, etc... Capacities like:
All depends on where folks are planning to use the tools. Point is, there is rarely a need to tightly bundle everything into a single boxed package. Sometimes that makes sense, but often... you want to support people where they do the work. And in the field or on the show floor, that's not at a computer
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