Comments in Review files have been acting strangely yesterday March 10 and today March 11 2022.
I always receive email notifications, which is good, but my clients comments don't always show when I'm reviewing in Review 360. Sometimes they show up, other times they are all gone.
When I write a comment back, it seems to vanish when I hit post. My client does receive an email about it, and then unpredictably it reappears in one case, the next day.
Is this the program acting wonky or is it me? I've never had this issue before.
Does it seem that you only lost comments recently or on a particular course? I don't see any Review status issues from the last 2 days on our Articulate Status page but, we could look into your individual courses if you can connect with our Support Engineers.
We'll want to know 1) Your Articulate ID which published courses, 2) The course title, 3) the emails of any Reviewers who may have added comments, 4) if you have a general time period of when they added comments.
This is a general and temporary occurrence. Comments lost suddenly are there again. It's been happening only in the last two days, on multiple courses.
I am experiencing the same thing beginning around the same time. Two SMEs are unable to see their comments after posting them, and when I log in to check, all comments are missing until I hit the refresh button. Definitely some wonkiness is afoot.
Comments are still acting unreliably. I've cleared my cache again but that didn't fix the problem today. Used different browser but same results. Tried on a Mac, same results.
Then suddenly they will appear. Any more ideas? The email notifications work just fine.
Since you've already attempted some troubleshooting on your own and clearing the cache had inconsistent results, I opened a case on your behalf. You should hear from our team soon via e-mail.
We are experiencing the same issue with comments disappearing for our reviewers. One reviewer has given up after losing several comments and being told he was offline repeatedly. There is something strange going on if several users are reporting the same issue.
Does that mean everything is working as expected now? I tried it on my end and didn't notice any difference in the share and delete options before and after the update.
I had this issue yesterday. I had updated/republished the course several times yesterday and my client was leaving comments on an earlier version. She must've left the tab open through out the day and it didn't refresh when I republished. Now I tell her to always make sure it says "Current Version" at the top of the review link.
When will this get fixed? This is a sporadic issue; it happens once and then everything is OK. I happened with me a couple of weeks ago, in which many of my comments in a project just disappeared. But even though things work OK after it happens, now there's the uncertainty that it could happen again at any time.
Sorry to hear you're running into this issue. Could you please share what browser you're currently using? I'd also recommend you see if this behavior happens in an incognito window.
As a workaround, you could try clearing the cache on your browser. I know that has helped folks in the past!
Looking forward to hearing from you! Have a great weekend! ☀️
15 Replies
Hi Charles
Does it seem that you only lost comments recently or on a particular course? I don't see any Review status issues from the last 2 days on our Articulate Status page but, we could look into your individual courses if you can connect with our Support Engineers.
We'll want to know 1) Your Articulate ID which published courses, 2) The course title, 3) the emails of any Reviewers who may have added comments, 4) if you have a general time period of when they added comments.
One thing to try in the meantime, is to clear your browser cache.
This is a general and temporary occurrence. Comments lost suddenly are there again. It's been happening only in the last two days, on multiple courses.
Maybe it's just me.
I am experiencing the same thing beginning around the same time. Two SMEs are unable to see their comments after posting them, and when I log in to check, all comments are missing until I hit the refresh button. Definitely some wonkiness is afoot.
I was still experiencing the problem on different courses for the same client. Old courses showed comments.
I cleared the browser cache and that fixed the problem apparently. Comments now show as expected.
Thanks, Chuck
Comments are still acting unreliably. I've cleared my cache again but that didn't fix the problem today. Used different browser but same results. Tried on a Mac, same results.
Then suddenly they will appear. Any more ideas? The email notifications work just fine.
Hi, Charles.
Thank you for the additional details!
Since you've already attempted some troubleshooting on your own and clearing the cache had inconsistent results, I opened a case on your behalf. You should hear from our team soon via e-mail.
We are experiencing the same issue with comments disappearing for our reviewers. One reviewer has given up after losing several comments and being told he was offline repeatedly. There is something strange going on if several users are reporting the same issue.
Hi, everyone.
I have some great news to share!
We just released the fix for the issue reported where Comments are not being saved in Review 360.
Since Review 360 is a web app, there's nothing to install! New features and fixes are available immediately.
Please let us know if you have any questions by posting here or by reaching out to our Support Engineers directly.
Comments are behaving more normally, but I find that I can't 'share' review files now, only 'copy link' which works fine, but it's a change.
Also I just tried to delete a review file and there no longer is a choice for that.
I just checked again and both the 'share' and the 'delete' are back. Is it me??
Hi, Charles.
Thank you for reaching out!
Does that mean everything is working as expected now? I tried it on my end and didn't notice any difference in the share and delete options before and after the update.
Let me know if you have additional questions.
Yes, everything is fine with the Review functions. Maybe I was seeing things!
I had this issue yesterday. I had updated/republished the course several times yesterday and my client was leaving comments on an earlier version. She must've left the tab open through out the day and it didn't refresh when I republished. Now I tell her to always make sure it says "Current Version" at the top of the review link.
When will this get fixed? This is a sporadic issue; it happens once and then everything is OK. I happened with me a couple of weeks ago, in which many of my comments in a project just disappeared. But even though things work OK after it happens, now there's the uncertainty that it could happen again at any time.
Hi Daniel,
Sorry to hear you're running into this issue. Could you please share what browser you're currently using? I'd also recommend you see if this behavior happens in an incognito window.
As a workaround, you could try clearing the cache on your browser. I know that has helped folks in the past!
Looking forward to hearing from you! Have a great weekend! ☀️