Password reset email not being received Feb 03, 2020 By Howie Pearson A client of mine has forgotten her password and the recovery password email is not coming through. Is there any other way of resetting it?
Ashley Terwilliger-Pollard Staff 4 years ago02/03/20 at 1:19 pm (UTC) Hi Howard, I'd have your colleague reach out to our Support Team and they can work with her to help reset the password.
Howie Pearson Author Ashley Terwilliger-Pollard 4 years ago02/03/20 at 1:20 pm (UTC) She did last week but she's not had a reply yet.
Leslie McKerchie Staff 4 years ago02/03/20 at 2:41 pm (UTC) Hi Howard, I've sent an e-mail your way so that we can work on this privately and get your client up and running.
3 Replies
Hi Howard,
I'd have your colleague reach out to our Support Team and they can work with her to help reset the password.
She did last week but she's not had a reply yet.
Hi Howard,
I've sent an e-mail your way so that we can work on this privately and get your client up and running.
This discussion is closed. You can start a new discussion or contact Articulate Support.