All of a sudden I notice that images don't zoom/enlarge when clicked anymore in Articulate Rise. I don't know when this stopped working, I only just noticed it. I have the box "Enable zoom on image click" checked in the Image Format properties and all of the images are much larger in their original form so that is not the problem. I am on a Mac.
This happens on every image no matter if I use three column grid block. It just started happening, it never happened before. I am on a Mac, but things always worked fine up until recently when I discovered that the zoom feature didn't work anymore...
Sorry to hear you've run into this setback. To clarify, are you experiencing this behavior across all supported browsers, or is it local to one? Also, it would be helpful to see a link to the course that's giving you trouble. Do you mind sharing that here in the discussion or privately through a support case?
We'll delete it from our system as soon as troubleshooting is complete!
I see that you've already opened a support case being handled by my teammate, John Carlo. It looks like John Carlo replied to your e-mail sharing insight into this behavior. We can continue the conversation through your case to keep all information in one spot.
I have now checked and it seems to work on other browsers, but not on Safari that is my standard browser... Do you know, at the top of your head, some simple checkbox in Safari settings that could fix this...?
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Hi Kompetenslaget,
Thanks for reaching out about your images no longer zooming in Rise 360! I was unable to replicate this behavior on my end.
We'd be happy to look at a link of your course in this thread or privately in a support case.
Looking forward to hearing from you!
Hi!
This happens on every image no matter if I use three column grid block. It just started happening, it never happened before. I am on a Mac, but things always worked fine up until recently when I discovered that the zoom feature didn't work anymore...
I am experiencing the same problem. Has there been a resolution?
It is when the course is uploaded in the LMS-- the zoom icon appears, but when I click on the image, nothing happens.
Hi Kompetenslaget!
Glad to see Luciana has been helping you!
Sorry to hear you've run into this setback. To clarify, are you experiencing this behavior across all supported browsers, or is it local to one? Also, it would be helpful to see a link to the course that's giving you trouble. Do you mind sharing that here in the discussion or privately through a support case?
We'll delete it from our system as soon as troubleshooting is complete!
Hi Jenna!
Sorry to hear you've also run into this issue!
I see that you've already opened a support case being handled by my teammate, John Carlo. It looks like John Carlo replied to your e-mail sharing insight into this behavior. We can continue the conversation through your case to keep all information in one spot.
I have now checked and it seems to work on other browsers, but not on Safari that is my standard browser... Do you know, at the top of your head, some simple checkbox in Safari settings that could fix this...?