After todays earlier issues were resolved, I have been working in RISE without much issue (image search was intermittent at times). However, I am now experiencing the page not loading at all. I have tried all normal troubleshooting including closing browser, window, different browser, etc. No internet issues.
Waiting over 5-10 minutes and many attempts later, still not able to load dashboard. After a while I eventually got 'resuming your session...' which seemed to be stuck for 3+ minutes and then got a gateway timeout.
Articulate Webpages are currently having technical difficulties. Our engineers are working to resolve the situation as quickly as possible. I apologize for the disruption, and we'll let you know as soon as they are fully operational again.
You can also see real-time status updates here. Click the "Subscribe" button in the upper right corner of the status page (above) if you'd like to receive notifications of status changes in the future.
I still cannot access Rise. It keeps trying to resume session, and then times out. I have cleared the browser cache (chrome) tried another browser (firefox) and no luck. Mary-Lynne
I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue.
We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.
We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.
If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!
Thanks for reaching out! Rise 360 was down briefly yesterday. It's back up and running normally now. We're really sorry for any difficulty this caused.
Rise 360 and all other Articulate 360 services are fully operational today and we're also not seeing this issue being reported by other users. Since this incident appears isolated, please ask your IT team to ensure your organization can connect to all of Articulate's network endpoints listed in this article:
14 Replies
I'm experience the same issues. 504 Gateway Time-out, over and over. I can't get back into Rise.
Hi Holly and Nathalie,
Articulate Webpages are currently having technical difficulties. Our engineers are working to resolve the situation as quickly as possible. I apologize for the disruption, and we'll let you know as soon as they are fully operational again.
You can also see real-time status updates here. Click the "Subscribe" button in the upper right corner of the status page (above) if you'd like to receive notifications of status changes in the future.
I have not been able to access Rise at all since around 2pm est.
Hello everyone,
Articulate 360 apps are back up and running normally now. We're sorry for any difficulty this caused!
Let us know if you still have issues, and we'll work closely with you.
I still cannot access Rise.
It keeps trying to resume session, and then times out. I have cleared the
browser cache (chrome) tried another browser (firefox) and no luck.
Mary-Lynne
Hello! @Eric I still cannot access my RISE dashboard:
Hi Eric - I still cannot access my RISE dashboard:
Hi everyone,
I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue.
We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.
Hello everyone,
We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.
If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!
Hello everyone,
Could you please help me?
I'm having issues logging into Rise.
I have tried troubleshooting.
503 Service Temporarily Unavailable
Pic
Hi David,
Thanks for reaching out! Rise 360 was down briefly yesterday. It's back up and running normally now. We're really sorry for any difficulty this caused.
In the future, you can see and subscribe to real-time status updates here: https://www.articulatestatus.com
Morning,
I'm having issues with Rise today. It's taking ages to log in and for content to load. Then once I get in it's saying there is an error. Help!
Hi Emily,
Rise 360 and all other Articulate 360 services are fully operational today and we're also not seeing this issue being reported by other users. Since this incident appears isolated, please ask your IT team to ensure your organization can connect to all of Articulate's network endpoints listed in this article:
If the issue persists, please open a case with our support team here so we can check what's causing Rise 360 to not load properly for you.