Labeled Graphic Size and Quality
Jan 08, 2019
I'm using a screenshot of a menu as a labeled graphic. The image is 366x478. Even on a monitor set to display 1080p, it's a decent size, legible and would be fine in a web browser.
The problem I am having, however is that when i insert it as a labeled graphic and set the image width to "small" it blows the image up to about 760x980 and it looks awful. I've tried adjusting the compression on the image, changing the dpi and several other things but no matter what, Rise just butchers it and makes it not presentable.
Is there any way to control the size the image displays at other than "small," "medium," and "Full width" (Don't even get me started on what Full Width does to images....)
I get that Rise is mean to be responsive but it should not prioritize responsiveness over quality.
72 Replies
In fact, I just had a client ask this morning why we couldn't make the
images smaller -- her learners find it difficult when they can't see the
entire image onscreen at once, and I have no solution for her.
*Kris Nagy*
Unfortunately this forum is FULL of threads like this, highlighting bugs or basic usability improvements. Most of them are over 2 years old with tons of participants and community support, but for whatever reason Articulate seems to have zero interest in resolving them. Instead we're directed to submit a feature request, which appears to just be a blackhole.
It's beyond ridiculous at this point. Wonder how many customers they need to lose before they'll actually decide to take some action.
This is still a problem years later...
Having the exact same problem. Came here looking for answers to a "bug" that's apparently three years old.
Has this SERIOUSLY not been fixed yet after ALMOST 3 YEARS?! Come ON! I am trying to create geometry courses for an online school, and my coworker insisted I use this platform to make it look "updated". I told her that Rise is NOT conducive to resizing pictures OR putting pictures as answers and said how much of an idiot I would be to use this platform instead of SoftChalk. Seems I was correct.
Hi Jessica,
There is a very simple solution that takes about a minute to implement.
Firstly, understand that Rise expects labeled graphic images to be in 16:9 format.
If your image is not in a 16:9 format, use an image editor to add to the left and the right sides to get close to a 16:9 ratio. The visual result will be an image that displays correctly.
I shrunk the image and put it within a frame..that seemed to work
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Hi all, thanks for this and for those who posted solutions re aspect ratio (16:9) + image size "small" to fix the issue. I spent hours on this one before coming here and fixing the problem quickly.
I'm glad to hear the solutions/workarounds in this post helped you with your project, Joel!
Has this issue with the small labeled graphic images being scaled up been fixed? I'm encountering an issue with this and wonder if it's due to the bug.
Hi Chris,
Ensuring that your image has a 16:9 aspect ratio is the key.
Well I am going to join this discussion 4 YEARS LATER after dealing with this infuriating issue and wasting multiple hours to find a work around.
Articulate, you should not be ignoring an issue 4 years old! It took me hours of digging to find this thread and work around for something you still haven’t fixed in 4 years!
4 years later, this still exists. I don't understand why the image is the perfect size when I'm editing the Labeled Graphic in Rise, but within the course itself it's blown up by 2 or 3 times and takes up more than one full screen for no reason.
Hi Christopher,
Add white space to your image to get it to a 16:9 aspect ratio.
Thank you, Karl! That worked
Any updates on this issue? My learners are having a hard time having to scroll to see the entire labeled graphic.
Of course not. I just had to install a border around the picture and then it seemed to work enough for my purposes. They don't seem to want to fix issues multiple people have complained about over the years.
Jessica Bacca
eSchool Math Resource Teacher
Pathfinder School of Innovation
It is ridiculous that this and many other issues never get resolved! Another HUGE one is the ability to save custom colors instead of having to type in the Hex # each time.
Five years later and I am struggling with the same issue. This really should be fixed!
While I understand the 16:9 requirements, that makes the display on mobile look ridiculous for the image I'm using.
I can either have it display well for mobile but then too big for desktop or fine on desktop and a tiny centred image on mobile.
Could we not have some functionality to add 2 images: one for desktop and one for mobile?
This seems like it should be pretty basic functionality to be able to resize the labeled graphics in Rise? I don't feel very confident that we will ever see a resolution to this bug, since from my understanding, the Rise team has known of it for about seven years now??? That's crazy.
Hi Crystal, has there been any resolution to this sizing issue. Im trying to add a labeled graphic and it just keeps resizing as opposed to keeping its original size.
Thanks