Hi there, thanks for reaching out about this! What web browser were your learners using when they ran into this problem? Have you also seen this error in your own testing?
Have you tried view the Rise 360 Share link to see if the video plays outside of your LMS?
Thanks! If you wouldn't mind sharing your course with us, we'd be happy to help you test it. We'll keep the file private and delete it as soon as we're finished reviewing it.
3 Replies
Hi there, thanks for reaching out about this! What web browser were your learners using when they ran into this problem? Have you also seen this error in your own testing?
Have you tried view the Rise 360 Share link to see if the video plays outside of your LMS?
The issue has been primarily reported from Chrome.
Thanks! If you wouldn't mind sharing your course with us, we'd be happy to help you test it. We'll keep the file private and delete it as soon as we're finished reviewing it.
If that works for you, please open a case here and include:
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