Problem with polish letters
Jul 25, 2020
Hello,
from the beginning of Rise I have a problem with specific letters from polish language like: ę, ó, ą, ś, ł, ż, ź, ć, ń. They look just diffrent. Especially when I use blocks like "Statement B" where text is bigger and thinner.
I know I can upload my own "latin" font and those letters are ok then, but when I do that I lose thinness used in blocks like "Statement B". Probably because I can upload only 3 styles: regular, bold and italic. There is no "thin" option available.
It's very big issue for me.
example:
https://360.articulate.com/review/content/76b18593-b0dd-454c-98ef-83d9a81a963d/review
11 Replies
Hello, Maciej!
It sounds like you've already followed this process for uploading a custom font set: How to Get Non-Latin Characters to Display Properly. That's the best way to ensure your Polish text appears correct everywhere in your course.
I'll let our team know you want more font styles added, such as "thin." Thanks for the idea!
Hello Alyssa.
Will non-Latin characters someday be include to the built-in Rise 360 fonts?
Hi, Maciej. We don't have any plans to change the built-in font offering at this time.
Hello Support,
I can't get a readable font in my Polish Storyline course. See the screenshot.
Also, I work with Arial, but when I publish a course, I get a Times new Roman font with irregular letter spacing. This happens on my laptop and on the computer of some of my colleagues, but others don't have a display problem and get the Arial.
Hi Dre van Melis!
Sorry to hear you're having trouble with your Storyline course when using Polish.
We'd like to help investigate what the issue may be. Would it be okay for you to share your course with us privately in a case, so we can take a look?
Hi Articulate support, Renz Sevilla,
I will send you the files with the strange Times new roman font and the Polish version.
Best regards,
Dré van Melis
dre.vanmelis@sgs.com
Here you are.
Hi Renz,
I sent the files via WeTransfer, The Polish one got through after 20 minutes.
Regards,
Dre
Hi Renz,
The problem doesn't seem to be the Storyline file in the development stage. It occurs once I publish it in our LMS. Could it be the player that causes this?
Regards,
Dre
Hi Dre,
Using the files you provided, the characters showed up fine on SCORM Cloud when testing. Please see attached files
Since the font and letters appear fine on our end, I can suggest following the steps in this article: Learners See the Wrong Fonts or Missing Letters in HTML5 Courses.
If you still have trouble after following those steps, please open up a case with us so we can investigate further.
Thank you, Renz.