Hey there, I am using Rise Image Carousel Block and facing an issue with image loading/latency in the review 360 link. I tested using the default block, and it also reflected the same problem. Is there any solution to this?
Hi I am having the same problem with the image carousel in Rise Microlearning, and so I replicated in Rise, and so sometimes the issue is that an image is taking a long time to load (even though it's an 87kb png file, and other times it just doesn't load at all unless I either click into it or resize the browser.
Thanks for reaching out and I'm sorry you've hit this snag. I've opened a support case on your behalf and just sent an email your way. We can continue troubleshooting in your case!
4 Replies
Hi Triveni,
Thanks so much for reaching out! I see that you've opened a support case and that you are working with my colleague Lianne. You're in great hands!
We'll continue the conversation over in your case.
Have a great start to your day!
Hi I am having the same problem with the image carousel in Rise Microlearning, and so I replicated in Rise, and so sometimes the issue is that an image is taking a long time to load (even though it's an 87kb png file, and other times it just doesn't load at all unless I either click into it or resize the browser.
Hi, B T!
Thanks for reaching out and I'm sorry you've hit this snag. I've opened a support case on your behalf and just sent an email your way. We can continue troubleshooting in your case!
I'm glad it's not just me - https://community.articulate.com/discussions/rise-360/carousel-images-not-always-loading