Forum Discussion
RISE: Your session has timed out.
I use Rise all the time without issue. Today I am getting the following error:
Your session has timed out.
Click refresh to restart your session.
I am working from home on a laptop with a high speed connection.
Things I tried:
- I looked at articulatestatus.com and Rise is not having issues.
- I cleared my cache, restarted my computer, and re-logged in to Articulate.
- I tried Chrome and Edge.
What to do?
I am still getting this persistent error and can't work in Rise at all.
Hi, everyone!
Rise 360 may be intermittently unavailable for some users right now, and we’re looking into what went wrong. We’ll let you know as soon as we have more info. We’re so sorry for the trouble.
Please subscribe to our status page for updates!- JennaHoodCommunity Member
Thank you for the update, Alyssa. I'm getting the same error. I'll check back later to see if it is resolved.
- CNavarroFormer Staff
Hi, folks. Rise 360 is working normally again, and we're monitoring performance. Let us know if you're still having trouble!
- RickHorton-0a0eCommunity Member
I'm having the same issue.
- KarlMullerCommunity Member
Same problem here.
- AshleyGreen-d6fCommunity Member
Me too.
- KerryCrawfordCommunity Member
Okay must be an actual issue then and not just me. I will chill for a bit and see what happens. Thanks for your replies, all!
- AdrianaFari-998Community Member
same here, same issue!
- MikeWilson-82b6Community Member
Same issue. Also get a "your computer is offline repeatedly". Time to take the day off..
- KerryCrawfordCommunity Member
Hi Mike, me too! I spent 10 minutes disconnecting and reconnecting to try to fix it before I realized that wasn't the problem. LOL
- JenniferSyke416Community Member
Same here!
Glad it is not just me. Hopefully there will be a fix soon.
Have a great day!
warm regards from NZ - JoritaAckermannCommunity Member
I have the same issue regularly. Some days I can't connect for two minutes at a time, it disconnects continually. It is not the device since I work different devices, it is also not the internet connection since, again, I connect and work on different networks. I would say that I get this problem at least half the time.
Hi Jorita! I'm sorry to hear that you continuously encounter issues when you are working with Rise. Do you usually encounter these issues when trying to access Rise 360, during development, or when viewing (published) courses?
If you can open a support case here, our engineers would be able to further investigate and possibly pinpoint the cause of the issue.