Transferring Content to a New Team Member Without a Free Seat
Apr 12, 2022
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Hi everyone!
We are excited to share that we have released Rise 360 Team Folders! You can now create shared team folders in Rise 360 to organize your content and share content with collaborators even faster. We know this has been a popular feature request and we can't wait for you to finally check it out!
Your Rise 360 dashboard will look a little different, but don't worry. You can find all of your content, personal and shared, in the My View section. If you run into any snags or have additional questions about Rise 360 Team Folders, our team is available in this discussion or in a support case.
17 Replies
Wow. That seems... like, such a fundamentally basic feature request.
I am also interested in a resolution to this. I am about to leave an organization and need to transfer our only license to another person.
Hey folks. You can add the new people as admins to your Articulate 360 team; admins don't need a free seat. When you're removing the other people from the team, you can choose the new admins to receive the content, and they will automatically fill the vacated seat. This article has more detail about managing content when users leave your team!
Hi ,
We have a slightly different issue in that we just want to transfer content from one team member to another. The original team member hasn't left and we still need them on the team but we want another team member to have their content without having to login as the original team member. How do we do that?
Thanks.
Hi Michaela,
You can still remove the user and then select the option to transfer the content to your other team member. Once that is done, you can just re-invite the user back to your team.
And while you should be able to swap users in and out of seats, there is a limit per year as explained here.
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Hi Christopher,
Thanks for replying, I've now successfully transferred the content to another team member but the email invite to the original seat has failed twice now. The email address is a general organisation inbox email address which we use for the spare licence, and is very much needed. Any ideas on how to get the invite through?
BW,
Michaela
Ps. Also is there a way to rename the transferred folder (at the moment it is the name of the original seat member?
Hi Michaela. Glad to hear that the transfer was successful. Sorry to hear about the invite though. I recommend reaching out to our support engineers here. So they can check the status of the invite.
If you hover your mouse over the transferred folder, do you see a pencil icon?
Hi Chino,
Case now submitted for email invite issue.
No pencil icon visible, only a trashcan icon to the right of the folder name and the folder icon on the left. Can't see any other way of renaming the folder. Any ideas?
Thanks,
Michaela
Hi Michaela!
It looks like the screenshot was taken from Review 360. Try opening Rise 360, then look for the Spare License folder on the left. Are you able to click a pencil icon to edit the folder name in Rise 360?
Hi Alyssa,
It's the same in both of them (Rise360 / Review360). Only shows the trash can icon to the right of it. There are sub folders within the Spare License folder , could that be the reason the main folder cannot be edited?
Thanks,
Michaela
Hi Michaela. Thank you for the screenshot. Normally the New Folder button should be below all of your folders, but in your screenshot, it is in the middle. Also, the trash icon looks cut off. This makes me think the issue might be with the browser. I recommend doing the following:
1. Try using a different browser, such as Google Chrome.
2. Make sure your device and browser are both updated.
3. Could you try and toggle your browser's zoom and see if the pencil icon will appear?
4. Clear your browser's cache.
5. Restart your device.
You mentioned that there are subfolders in the Spare License folder? Could you send me a screenshot of what it looks like?
Hi Chino,
Thanks for getting back to me. I've done everything listed above and still no change. We use Google chrome as standard but I've also tried Edge but no difference. All up to date, zoomed in and out, restarted twice for good measure and cache deleted. Nothing makes any difference.
The issue is with the dividing line between the course list and the side menu on articulate.com for the folder that was transferred from a different team seat. I can add a new folder and rename it - the pencil icon shows as normal, but it doesn't for the transferred folder.
Have attached a screenshot of how sub-folders are displayed within the Spare Licence folder. Just the tiles of the course titles separated by a divider line and the sub-folder title.
Wasted too much time on this already so will most likely have to stick with the Spare Licence folder name but you might want to look at it for future issues.
Thanks.
Michaela
I give Robbi a +1!!
(having a long time ago sent an extensive document to Articulate R&D about this and many other things..)
Robbi says hours , try days.. And then you need to verify the transferred content as well, because the content is not always transferred :) , because if it was shared by others there might be an issue.. All this has been reported extensively as well to Articulate some time ago. I was informed they understand the issue and are working on fixing it.
Hi everyone!
We are excited to share that we have released Rise 360 Team Folders! You can now create shared team folders in Rise 360 to organize your content and share content with collaborators even faster. We know this has been a popular feature request and we can't wait for you to finally check it out!
Your Rise 360 dashboard will look a little different, but don't worry. You can find all of your content, personal and shared, in the My View section. If you run into any snags or have additional questions about Rise 360 Team Folders, our team is available in this discussion or in a support case.
This still doesn't appear to allow you to transfer ownership :-(
What are you trying to do?
Hi Nadine,
If you're looking for a quick way to transfer ownership of a single Rise 360 course to another team member, you can do so by adding them as a collaborator and following these steps:
Note: Other collaborators remain when you transfer ownership.
If you're trying to do something else, please share more details here so we can help you accordingly.