Video embeds not working in rise 360 courses.

definitely happening for me

Can confirm that that newly added video embeds are not working in Rise 360. 

OFFICIAL

Yes not working

[cid:image003.png@01D802F4.84C246B0]
System Administrator
Department for Education
t (08) 8463 5609 | e education.plink@sa.gov.au | w www.plink.sa.edu.au

[cid:image004.png@01D802F4.84C246B0]

Thanks guys... glad it's not just me.

Hi everyone,

I'm so sorry for the trouble. We had a brief incident with embed blocks yesterday which has since been fixed. Can you please try to recreate your embed blocks (as well as any other blocks where you're embedding web media)? 

Let me know if you're still having trouble!

It's working correctly now, thanks.

OFFICIAL

Back to normal now

Thanks

[cid:image003.png@01D803CB.0AE7FDD0]
System Administrator
Department for Education
t (08) 8463 5609 | e education.plink@sa.gov.au | w www.plink.sa.edu.au

[cid:image004.png@01D803CB.0AE7FDD0]

Hi Crystal, This issue seems to be happening again. I'm embedding a video from Vimeo... have tried multiple ways all with the same result. No video, only the metadata.

Any chance you could look into it again?

Cheers

All sorted now, so not to worry.

Having same issue. Embedding video using Brightcove link. No video, no metadata. if click on link opens in a separate window.

Hi Stacy, 

Would you mind trying to add the video below to an embed block in Rise 360 so we can isolate the cause of the behavior? 

<iframe width="560" height="315" src="https://www.youtube.com/embed/AAvP-V2vgng" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Alternatively, you can use this direct URL as well: 

https://www.youtube.com/watch?v=AAvP-V2vgng&t=27s

If any of these embed sources work for you, then the issue is most likely with the Brightcove link that you are using. You'll want to make sure that your Brightcove video is publicly accessible for it to work in Rise 360, and that you're using the correct embed code. 

Let me know if you have any questions!

Hi Articulate,

Video embedding seems to be down again. Meta data is coming through, but the widget seems not to be loading. Screenshot attached.

Hi All.

The embedding issue is happening again. This time with a bad server certificate.

Andrew

I'm getting the same error.

Hello All, 

I'm sorry to hear that you ran into this issue. It appears that there may have been a temporary outage of the service which caused embedded videos to stop working properly. I tested on my end and I can confirm that embedding both Vimeo and Youtube videos appear to be working properly now. Here's a link to the published output of the course that I used for testing. 

Would you mind checking to see if you are still encountering the behavior? If the issue is still happening, try the following troubleshooting steps to isolate the issue: 

• Clear your browser's cache 
• Use a different browser when publishing your Rise 360 course
• Open a new Rise 360 course and add embedded videos to it, and then publish to Review 360

Let me know how it goes!

Hi Jose,

All back up and working within a few hours. A lesson for all providers - check your server certificates regularly:-)

Regards

Andrew