White lines between blocks in Edge

Jan 25, 2023

Hi,

I've got a problem with white lines appearing above and below blocks in Rise when viewing the course in Microsoft Edge. They seem to flicker as you scroll through the course which doesn't look great and is quite distracting. Sometimes the lines are quite thick and sometimes they are quite thin, they vary in size as you scroll. This seems to be a recent problem as this wasn't happening when I first started creating these courses and it only seems to be happening in Edge. Google Chrome, Firefox and Safari seem to be working absolutely fine.

The padding around image blocks is set to 'No padding' and I've set the background colour to the same colour as in the image just in case. It is also happening between multiple text blocks.

I've attached some screenshots showing a few of the places this is happening in the course. Some are in Edge which is where the problem lies and others are in Chrome to show you what it should look like.

Is this a browser issue or is there something I can do to fix this? Any help would be greatly appreciated.

Thank you.

Pinned Reply

Alyssa Gomez
Staff

1 year ago05/05/23 at 4:54 pm (UTC)

Good news, everyone! We have fixed the issue where white lines would appear between lesson blocks in Microsoft Edge.

Please let us know if you have any further trouble with this in the future!

13 Replies

Mark Helm

over 1 year ago02/08/23 at 9:32 am (UTC)

I'm getting the same white line. Has anyone at Articulate looked into this?

Gren Foronda
Staff

over 1 year ago02/24/23 at 5:25 pm (UTC)

Hi Tora!

Sorry to hear you are encountering this issue with Microsoft Edge. I see you have opened a support case and are working with my colleague Johnrey. As he discussed, we are investigating this issue, and will get back to you with any updates on this.

over 1 year ago02/25/23 at 3:34 am (UTC)

Hi Mark!

Thanks for reporting this as well. We're seeing the same issue in Microsoft Edge, and our team is looking into this at the moment. As soon as we have an update, we'll be sure to update this thread!

Samuel Lo

1 year ago03/09/23 at 4:49 am (UTC)

Hi Gren, do we have an update on this issue? Thanks

Leanne Logan

1 year ago03/10/23 at 8:34 am (UTC)

Also having same issue... any update, please? I have a very unhappy Client.

BSI Learning

1 year ago03/24/23 at 3:09 am (UTC)

Hi, has this been looked at. Thanks. An update of sorts would be nice.

Dan Swords

1 year ago03/31/23 at 10:27 pm (UTC)

I am also having this issue in Microsoft Edge. Any updates on this?

Samuel Lo

1 year ago04/03/23 at 2:03 am (UTC)

Hi, Can we have an update on this issue. Thanks.

1 year ago04/03/23 at 2:56 am (UTC)

https://community.articulate.com/discussions/rise-360/white-lines-between-blocks-in-edge#reply-840194

John Morgan
Staff

1 year ago04/06/23 at 3:51 pm (UTC)

Hi Samuel,

Thanks for checking in on this! I understand you are looking for an update on the issue where a white line appears between lesson blocks while viewing a course in the Edge web browser. There currently hasn't been any movement on this as we prioritize other fixes. I'm going to include your voice in the request. We’ll update this discussion when there is any news to share about this.