Here's a helpful tool you can use to set clear expectations at the beginning of an e-learning project. It's a Microsoft Word document that you can easily adapt for your own situation.
The document includes space for capturing important details such as:
My manager just requested an SLA for our e-Courses and bam the Articulate community has one available. Amazing. Best community ever!!! Thanks Jeanette.
This is a great template. I made some changes to adapt it to my situation and I have found it to be a wonderful tool. I can not tell you how valuable this has been in setting and enforcing expectations among stake holders. Kudos!!!
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