SCORM 1.2 in Moodle won't play in Articulate Player on iPad

Posted Thursday, September 20, 2012 at 1:08 PM  



I would like my Storyline content to presented via SCORM in Moodle. No reporting/tracking is necessary, but I would like to deploy via SCORM instead of URL as we have a special icon (Moodle is restricitve in terms of pairing icons with links).  My SL content has video screencast and audio, so the html5 version won't work. What I need is to be able to have users launch in iPad via the Articulate Mobile player. However, when I do so I receive this error:

Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE

"Cannot access content:

Articulate Mobile Player cannot access this content".


Is this a a known/expected error/limitation in functionality? Or something on MOodle's end? Or...?


Thanks in advance.

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All Replies

Posted Thursday, September 20, 2012 at 1:10 PM  

not sure how this got in there but that was supposed to say this without the gobledygook

I receive this error:



"Cannot access content:

Articulate Mobile Player cannot access thiscontent".

User Rank Peter Anderson

10,113 posts

Posted Friday, September 21, 2012 at 8:51 AM  

Hi Allisun,


It's likely due to requiring your users to have to login to view the content. Currently, there isn't a way to pass security credentials from a web browser to a mobile application apart from Tin Can API. As a result, you won't be able to view SCORM, AICC, or web content in the Articulate Mobile Player if your LMS or web server requires users to login.


To avoid the "Cannot Access Content" error, do one of the following:

  • Publish your Storyline content for LMS, but do not mark the box to Use Articulate Mobile Player on iPad. (If you include the HTML5 option when publishing, your content will launch in mobile Safari when viewed on an iPad.)
  • Or, publish your Storyline content for Web, and mark the box to Use Articulate Mobile Player on iPad. Then upload the published content to a web server that does not require users to login to view the content.

You can learn more about the error message here

Posted Friday, September 21, 2012 at 9:40 AM  

Thanks for the explanation. Hopefully someday Moodle will provide core support for Tin Can. In the meantime looks like we'll have to use the publish for the web - my understanding is that our content will not work with the mobile Safari version as we have both audio and video layers.

User Rank Peter Anderson

10,113 posts

Posted Friday, September 21, 2012 at 9:53 AM  

Hey Allisun, 


You shouldn't have any problems with audio or video in HTML5 on Mobile Safari. Have you had a chance to check out our handy comparison matrix? What format video are you using? 

Posted Friday, September 21, 2012 at 10:00 AM  

Yep, it was actually the comparison matrix that led me to believe there would be issues. We have separate files for audio and screencast recorded video. I recorded the screencast video using Articulate's recording tool.  


This is the text that led me to conclude it wouldn't work. Please advise if you think otherwise.


Mobile Safari can play only one audio or video file at a time. If you plan to deploy HTML5 content to be viewed on an iPad, take this mobile Safari limitation into consideration when designing your course.

This could also affect your screen recordings if they include audio. Mobile Safari cannot play both the video and the audio simultaneously.

User Rank Peter Anderson

10,113 posts

Posted Friday, September 21, 2012 at 10:06 AM  

Yup, you're right. I didn't take into account that you might have audio included in your screencasts. Sorry for the confusion, but hopefully as HTML5 continues to grow and becomes more robust, this limitation will disappear. 

Tim Hillier

428 posts

Posted Friday, September 21, 2012 at 11:44 AM  



I am still on moodle 1.97 but I have gotten around this by placing the folder on the front page file site and linking to the story file from behind a course page if log in is required.  the front page files in 1.97 do not require log in so the articulate player can still access them.  I have direct access to my moodle files as we host internally but I have done this through uploading as well. 


we will be updating to 2.3 soon so I will find out soon enough if I can still do that in the later versions.


If you need help with this and you happen to still be running an old version of moodle I am glad to assist.



User Rank Phil Mayor

10,131 posts

Posted Saturday, September 22, 2012 at 2:53 AM  

Hi Tim, the problem (not sure if it is a problem) is that Moodle 2 does not really give you access to the directory structure if you add a link to a web page in 1.9 you could host the content within noodle, in 2, you only have access to the database entry  for that file and other files amy not load (I have not tested this).  You should be able to add it as a scorm on the frontpage but may need to be logged in to access it (I am sure I could change the frontpage settings for all access but think this would be a bit unwise).  It would need to be free access and not guest because you get into the authentication issue again

Dave Newgass

456 posts

Posted Thursday, February 07, 2013 at 7:09 AM  

Has there been any movement on solving something like this yet?


What are some current solutions for marrying Moodle, Storyline and iPad use?





Posted Thursday, February 07, 2013 at 7:36 AM  

Well, what I'm doing now is Publish for the Web & checking the box to use the Articulate Player app. I add the Storyline story.html to display as a web page in a pop-up window. Because I'm simply adding it as a web link, I don't have any assessments or anything in there that I need to track. I just had it tested out with an iPad and it all worked out well using the Mobile Player app. 

Cédric Mallet

11 posts

Posted Friday, May 23, 2014 at 7:22 AM  

Hi Allisun


I'm trying to replicate your solution but I failed to have the content load in the mobile App on iPad.


Did you upload the Articulate package on a different website so that the App can download it ? I don't see any other option, but I really don't like this option because I am working on private internal trainings for a company.


Anyone with a solution to use Articulate, moodle, Mobile App on iPad, any input welcome !

User Rank Ashley Terwilliger

16,379 posts

Posted Friday, May 23, 2014 at 9:59 AM  

Hi Cedric,


I'm not sure that Allisun is still subscribed to this thread - but to access the course within the Mobile player, you'll need to place on a web server or within an LMS that supports the Tin Can API.  


You may want to look at using one of the web server options mentioned in this article, as I'm uncertain about Moodle's ability to support Tin can.