If you’re like many e-learning developers, your LMS has prompted many head-scratching (or head-banging) moments. Perhaps your course won’t play or resume in your LMS, or it isn’t tracking properly.
Job number one: identify the problem. And to do that, we recommend a handy tool called SCORM Cloud.
It supports all LMS specs—AICC, SCORM 1.2, SCORM 2004, and Tin Can API—and it’s free, making it an ideal LMS troubleshooting superhero. (You can create an account here.)
In this article, we’ll show you how to use SCORM Cloud to test your project, from zipping your content to verifying tracking. You can watch this screencast, which sums it all up, or simply follow the steps detailed below:
Step 1: Zip Your Content
First, publish your course for LMS, then click the ZIP button on the publish success window. This creates a zipped file of the published output in the same location where you published your course. You’ll need this zipped file for SCORM Cloud. (If you’re testing AICC content, see this article for special instructions.)
Step 2: Upload Your Published Output
Log into SCORM Cloud, then click Choose File or Browse (depending on your browser). Browse to your zip file and click Open. SCORM Cloud will upload your course and take you to the course home page.
Step 3: Create an Invitation
It’s possible to launch your course directly from the course home page, but doing so won’t mimic a true learner experience and results won’t show in LMS reports. For this reason, we recommend clicking Invite, followed by Create Invitation. This will generate an unguessable URL that you can use yourself or share with others.
Step 4: Test Your Course
Launch your invitation URL in a new browser window. If prompted, enter your email address and name. Your results will be tracked under these credentials.
At this point, test your course and attempt to reproduce the problems that prevented it from behaving as expected in your LMS. Watch for display problems of any kind, make sure your content suspends and resumes as you’d expect, and keep an eye out for unexpected behavior in general.
When you’re done testing, exit the course and confirm that your score and status are displayed correctly.
Step 5: Verify Tracking
Now that you’ve tested your course as a learner would experience it, you can review the SCORM Cloud reports for accuracy. To do so, return to the course details page, click Reportage, then drill down into the available reporting data.
Tip: If your course details page is no longer open, just return to your course library and click the course name.
If your course works properly at SCORM Cloud but not in your LMS, open a support case with your LMS provider to troubleshoot the issue. They’ll know how best to help with LMS-specific problems.
If your Articulate content doesn’t play, resume, or track correctly at SCORM Cloud, submit a case to Articulate so we can take a closer look. Be sure to include a copy of your project file so we can reproduce the problem.
If you have any other suggestions on troubleshooting an LMS, share your thoughts with us and other community members in the comments below.
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