How to Troubleshoot Your LMS with SCORM Cloud

If you’re like many e-learning developers, your LMS has prompted many head-scratching (or head-banging) moments. Perhaps your course won’t play or resume in your LMS, or it isn’t tracking properly.

Job number one: identify the problem. And to do that, we recommend a handy tool called SCORM Cloud.

SCORM Cloud is an industry-standard testing engine developed by Rustici Software, an organization that knows a lot about SCORM and helped develop its successor (Tin Can API).

It supports all LMS specs—AICC, SCORM 1.2, SCORM 2004, and Tin Can API—and it’s free, making it an ideal LMS troubleshooting superhero. (You can create an account here.)

Troubleshooting 101

In this article, we’ll show you how to use SCORM Cloud to test your project, from zipping your content to verifying tracking. You can watch this screencast, which sums it all up, or simply follow the steps detailed below:

Step 1: Zip Your Content

First, publish your course for LMS, then click the ZIP button on the publish success window. This creates a zipped file of the published output in the same location where you published your course. You’ll need this zipped file for SCORM Cloud. (If you’re testing AICC content, see this article for special instructions.)

Zip your e-learning course

Step 2: Upload Your Published Output

Log into SCORM Cloud, then click Choose File or Browse (depending on your browser). Browse to your zip file and click Open. SCORM Cloud will upload your course and take you to the course home page.

 Upload Your Published Output to SCORM Cloud

Step 3: Create an Invitation

It’s possible to launch your course directly from the course home page, but doing so won’t mimic a true learner experience and results won’t show in LMS reports. For this reason, we recommend clicking Invite, followed by Create Invitation. This will generate an unguessable URL that you can use yourself or share with others.

Create an Invitation in SCORM Cloud

Step 4: Test Your Course

Launch your invitation URL in a new browser window. If prompted, enter your email address and name. Your results will be tracked under these credentials.

At this point, test your course and attempt to reproduce the problems that prevented it from behaving as expected in your LMS. Watch for display problems of any kind, make sure your content suspends and resumes as you’d expect, and keep an eye out for unexpected behavior in general.

When you’re done testing, exit the course and confirm that your score and status are displayed correctly.

Test Your Course on SCORM Cloud

Step 5: Verify Tracking

Now that you’ve tested your course as a learner would experience it, you can review the SCORM Cloud reports for accuracy. To do so, return to the course details page, click Reportage, then drill down into the available reporting data.

Verify Tracking in SCORM Cloud

Tip: If your course details page is no longer open, just return to your course library and click the course name.

What’s Next?

If your course works properly at SCORM Cloud but not in your LMS, open a support case with your LMS provider to troubleshoot the issue. They’ll know how best to help with LMS-specific problems.

If your Articulate content doesn’t play, resume, or track correctly at SCORM Cloud, submit a case to Articulate so we can take a closer look. Be sure to include a copy of your project file so we can reproduce the problem.

If you have any other suggestions on troubleshooting an LMS, share your thoughts with us and other community members in the comments below.

And for more helpful advice on everything related to e-learning, be sure to follow us on Twitter and come back to E-Learning Heroes regularly.

Ron Isaiah
Justin Grenier
David Fair
Reinier Post
Brigitte Cahill

Need some help, quick! I've just run into an issue where I'm getting a 'malformed' error when I try and update Scorm Cloud with my updated course. So the course does not update. Their support folks have told me it's caused by having spaces in my course title and have directed me to replace the spaces with underscores. So now, my title reads something like this: 5-This_is_my_Course_Name. This would be fine but this is also now what my learners will see up at the top left corner in the player! Anyone else had this issue? Is there a workaround to this that you know of, that I can do in Storyline? (They have logged it as a Scorm Cloud bug, but this is their temporary solution. This is not an acceptable workaround to me, and I wondered if anyone has found some other way to deal with this... Expand

Jean K.
Jennifer Brown

Jean, does your organization have their own SharePoint server? If so, and you don't to track, just make available on demand, that's an option. There's a thread on that I see you also had a response on this thread, but I don't see a specific mention of SharePoint as an option there. I've successfully used SharePoint to deliver tutorials that we simply needed people to use and it's really just a matter of minor tweaking to get it to work. The biggest hitch is often making sure there are no blank spaces in the output folder name to get rid of those ugly garbage characters in SharePoint file paths. H... Expand

Alex Arathoon
Joe Donnelly
Darren McN

I would like to see additional testing support for Mobile devices if possible. Many users of SCORM Cloud use it because they do not have the technical ability to troubleshoot content. It is common, but a mistake to assume that content development vendors will create the content perfectly and will work as expected. I have rarely been satisfied with the results from external vendors. The flow tends to be that the customer gets the "SCORM Package" of the course, they load it into SCORM Cloud, and it passes the testing. It is then uploaded to the required LMS for deployment and then other issues arise unexpectedly. Also, because of the new focus on Mobile, the course may work fine on a desktop tested in SCORM Cloud, but when viewed on a mobile device it is a completely different experie... Expand

Paula Galvin