Hello, When I go into my project, click on "Home" and then on "Player" the Player Properties window appears. According to the tutorial, there should be a button called "Other" underneath the buttons for "Colors & Effects" and "Labels" in the "Custom" area. This "Other" button does not exist in that spot on my projects. Could you suggest what is wrong or if there is a setting I need to change in order to have access to the "Other" button so I can change the browser settings, etc.? Thanks!
If your other button is missing within the player properties, you'll want to ensure you've set your computer's DPI setting to 96 DPI as described here.
I tried this, but it still doesn't work and I am using a Surface Pro 3. I also tried to reduce the menu font size but this didn't change anything either. Are there other things that I can try?
I'm not sure I'm following - the "other" button is a part of the Storyline UI while editing, but then you mentioned changing the menu font size which sounds like the player set up for how the course will be viewed once published? Could you share an image of what section you're referring to so that we can ensure we're talking about the same thing?
You mentioned using the Surface as well, so I just wanted to ensure that you had seen the Support article here.
Thanks for the image - that looks to be the same as the DPI issue. Did you follow the directions here for Storyline 1? Also here is the article for Storyline 1 and the Surface.
I ran across this thread today and wanted to share as it seems that Barry is also using the Surface Pro and may be able to share some details with you in regards to set up.
I know this is an old article and I don't know if this will work for everyone, but I was losing my Other button in Storyline 2 running Windows 10 and no display adjustments would work for me. I ended up right-clicking the storyline.exe file, going to the Compatibility tab, and both disabling DPI scaling and running the application in Windows 8 compatibility mode. Since changing these settings I've had no problems (so far).
Thanks Tim for that update - and we do always recommend using the DPI settings as detailed here, but the Windows 8 compatibility mode was a new tip for me.
Tried all these solutions and nothing worked for my Windows 10 installation -- I simply don't have the "Other" button when I use SL2. But the Windows 8 compatibility trick was new to me, so at least I learned something. I'll keep experimenting with settings, it's got to be in there somewhere!
Sorry the "other" button is still missing - the DPI switch should have been enough! Did you reboot your Windows 10 machine fully after making that switch? Are other things not working in Storyline too? It may be a good idea to go through the repair steps just to make sure you covered all the bases!
Thanks! I didn't even need to do the DPI switch, I was already at the right
settings. But for some reason reinstalling it and then setting it to run as
if it's in an older version of Windows and then restarting my computer
seems to have helped and I finally have my Other button back!
15 Replies
Hi Kris,
If your other button is missing within the player properties, you'll want to ensure you've set your computer's DPI setting to 96 DPI as described here.
Thanks! This solution works!
I tried this, but it still doesn't work and I am using a Surface Pro 3. I also tried to reduce the menu font size but this didn't change anything either. Are there other things that I can try?
Hi Eric,
I'm not sure I'm following - the "other" button is a part of the Storyline UI while editing, but then you mentioned changing the menu font size which sounds like the player set up for how the course will be viewed once published? Could you share an image of what section you're referring to so that we can ensure we're talking about the same thing?
You mentioned using the Surface as well, so I just wanted to ensure that you had seen the Support article here.
Hi Ashley,
Attached is an image of what I see. I am using Storyline update 8.1412.921. Does this help?
Thank you for the quick response!
Hi Eric,
Thanks for the image - that looks to be the same as the DPI issue. Did you follow the directions here for Storyline 1? Also here is the article for Storyline 1 and the Surface.
You may also want to look at the repair steps here.
Hi Eric,
I ran across this thread today and wanted to share as it seems that Barry is also using the Surface Pro and may be able to share some details with you in regards to set up.
Hi Ashley, thank you very much, I have replied over there to that thread. Hopefully they will be able to help me with this. Take care! Eric
Glad you'll be able to connect with other users.
I know this is an old article and I don't know if this will work for everyone, but I was losing my Other button in Storyline 2 running Windows 10 and no display adjustments would work for me. I ended up right-clicking the storyline.exe file, going to the Compatibility tab, and both disabling DPI scaling and running the application in Windows 8 compatibility mode. Since changing these settings I've had no problems (so far).
Thanks Tim for that update - and we do always recommend using the DPI settings as detailed here, but the Windows 8 compatibility mode was a new tip for me.
Tried all these solutions and nothing worked for my Windows 10 installation -- I simply don't have the "Other" button when I use SL2. But the Windows 8 compatibility trick was new to me, so at least I learned something. I'll keep experimenting with settings, it's got to be in there somewhere!
Hi Christel,
Sorry the "other" button is still missing - the DPI switch should have been enough! Did you reboot your Windows 10 machine fully after making that switch? Are other things not working in Storyline too? It may be a good idea to go through the repair steps just to make sure you covered all the bases!
Let me know if it's still causing you problems.
Thanks! I didn't even need to do the DPI switch, I was already at the right
settings. But for some reason reinstalling it and then setting it to run as
if it's in an older version of Windows and then restarting my computer
seems to have helped and I finally have my Other button back!
Thanks for that update here, Christel, and for sharing what worked! Happy to hear that you're back up and running with all your options available ☺️
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