Matthew Mason
Matthew Mason
Chief Learning Architect at Superb Learning
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"Hi, The default Storyline 360 player has a hover / tooltip showing a keyboard shortcut for the next and previous buttons (eg Next Ctrl+Al..."
  • 1 month ago05/16/24 at 3:54 am (UTC)
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Matthew Mason replied to the discussion Embedded Video
"How can this be done when the video is embedded, as SL has no way of knowing when the video finishes if on a third party site (such as Yo..."
  • 1 year ago06/07/23 at 12:21 am (UTC)
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Matthew Mason started a new discussion External files not working
"Hi, A client is having a major issue with published storyline files not displaying any files in the external files folder. Getting the fo..."
  • 1 year ago05/19/23 at 10:22 am (UTC)
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"I don't have scroll bars but text is now running off the page or over the top of buttons after doing the Upgrade Project text....and this..."
  • 1 year ago03/29/23 at 9:39 am (UTC)
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"I am not seeing the same as you are but we are seeing issues with the spacing of the text in projects where the Upgrade Text feature has ..."
  • 1 year ago03/29/23 at 9:35 am (UTC)
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Matthew Mason started a new discussion Error when publishing a Storyline 360 course.
"I am trying to publish a course to LMS but continually getting the Articulate Storyline Error Report - We're sorry, something went wrong ..."
  • almost 2 years ago06/22/22 at 1:53 am (UTC)
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Matthew Mason replied to the discussion Image Degradation in Storyline
"I am having the same issue - with images being blurry. Both with a larger image and an image that has been resized in Photoshop so it is ..."
  • almost 3 years ago07/02/21 at 7:15 am (UTC)
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Matthew Mason replied to the discussion Storyline 360 - White screen in Review
"Hi Leslie, The issue is happening with one template and all of the files that we have created off that template. I found that changing th..."
  • 3 years ago04/08/21 at 10:42 pm (UTC)
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"Hi. Also experiencing the white screen issue. However, no variables are being displayed on the page so debugging as per above is not work..."
  • 3 years ago03/31/21 at 10:35 pm (UTC)
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Matthew Mason started a new discussion Storyline 360 - White screen in Review
"Hi, I have some Storyline files and when going to Preview or Publish to Review the pages are white. No images or content can be seen..."
  • 3 years ago03/31/21 at 10:14 pm (UTC)
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Matthew Mason started a new discussion Show layer after visiting master slide layer
"Hi, Hoping I can get some help. I have a slide that starts on a slide layer and current trigger is show layer when timeline starts (all g..."
  • almost 4 years ago09/04/20 at 3:15 am (UTC)
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"Issue is with the Desktop app but you can update it without being logged in. Advice from support was: We’re making improvements to the Ar..."
  • over 4 years ago01/15/20 at 9:55 pm (UTC)
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"Hi, Having the same issue. I can't log into Storyline or the Desktop app. If I try and reset my password I get advised that "To reset you..."
  • over 4 years ago01/15/20 at 9:23 pm (UTC)
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Matthew Mason started a new discussion Limit Data-Entry field to one line
"Hi, We have a course with a data-entry field for the user to input name. Some users have put in their name and hit enter and claiming the..."
  • almost 5 years ago07/25/19 at 1:06 am (UTC)
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Matthew Mason started a new discussion Audio Failure in Review
"Hi, Does anyone else experience audio failure when publishing to Review? Some times when I publish a course to review the audio doesn't p..."
  • almost 6 years ago06/26/18 at 4:10 am (UTC)
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Matthew Mason started a new discussion Teams using Articulate Review
"Hi, How does a team with 360 use Review to collaborate? It appears that while we have a team licence everyone publishes courses to their ..."
  • 6 years ago06/10/18 at 10:17 pm (UTC)
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Matthew Mason replied to the discussion Closed Captioning with Storyline 3
"Hi Matt, Ignore my question. Found the answer here. https://community.articulate.com/series/74/articles/articulate-storyline-360-user-gu..."
  • 6 years ago04/30/18 at 11:01 am (UTC)
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Matthew Mason replied to the discussion Closed Captioning with Storyline 3
"Hi Matt, Thanks for the article. Really great. Quick question, how did you get the captions to appear without having to press the captio..."
  • 6 years ago04/30/18 at 10:55 am (UTC)
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Matthew Mason replied to the discussion Quiz questions not working
"Thanks. I'll have a look at this. There is a results slide before it but not connected to these questions. Questions after this in other..."
  • 6 years ago04/26/18 at 9:30 pm (UTC)
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Matthew Mason started a new discussion Quiz questions not working
"Hi, I have a course that I am amending in SL 360. It has quiz questions at different points during the course. When I preview within SL 3..."
  • 6 years ago04/26/18 at 9:07 am (UTC)
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"Hi. Any updates on this? Also have a client with IE11 and SL360 issues not loading."
  • 6 years ago04/10/18 at 2:40 am (UTC)
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Matthew Mason started a new discussion Issue publishing 360 course converted from SL2
"I have converted a course from sl2 to 360. Now when I try and publish the course or view a scene the 'wheel' spins and nothing happens. W..."
  • over 6 years ago10/10/17 at 11:49 am (UTC)