Hi there. I'm using Storyline blocks that contain audio within my Rise 360 course. However, when using Safari and Chrome browsers on my iPhone - there is no player when viewing in portrait mode. The only option is to X out during the video. However, the player does appear when turning the iPhone horizontal/ landscape. Is this normal behavior?
The player should still be visible when you view your course on an iOS device in portrait mode. Here's a Rise 360 course with an embedded Storyline 360 block. It has audio and video and is viewed in portrait mode.
I'd like to ask a few questions to help clarify your experience.
Do you encounter the same behavior when you publish and access your course in Review 360?
Are you using an up-to-date iOS device?
There's a chance that the behavior you're experiencing is specific to a certain environment, so I recommend testing in SCORM Cloud and Review 360 to verify. If you can consistently replicate the behavior on any hosting platform, please open a case with our support team here so we can check what's happening in your course.
1 Reply
Hi Bonita,
Happy to help!
The player should still be visible when you view your course on an iOS device in portrait mode. Here's a Rise 360 course with an embedded Storyline 360 block. It has audio and video and is viewed in portrait mode.
I'd like to ask a few questions to help clarify your experience.
There's a chance that the behavior you're experiencing is specific to a certain environment, so I recommend testing in SCORM Cloud and Review 360 to verify. If you can consistently replicate the behavior on any hosting platform, please open a case with our support team here so we can check what's happening in your course.