Just noted that in receiving comments from clients on a Rise Course in Review, when I selected the 'Feedback' area, it shows the thumbnails of where the reviewer was looking when they commented, the thumbnails show a serif typeface rather than the brand sans serif it should be. Is this just a bug in Review or is this what the client is seeing? My colleagues who have checked out the Review, say that they can see the correct typeface. Thought I would check here to see if it was a known phenomena, before asking the client for a screenshot of what they can see!
Hi, Christine, and welcome to E-Learning Heroes! ✨
Thank you for reaching out!
I'd like to connect you with one of our support engineers so we can investigate this further. I opened a support case on your behalf, so you should hear from our team soon via e-mail.
I've seen the same issue with the typeface. Overall, the thumbnail included with feedback often has noticeable differences from what is actually seen in the course content. Thanks.
Hello, is there support with this issue? I'm also finding that in addition to the font type changing to a serif font, the feedback screenshot isn't showing any of the visuals of the blocks. This makes editing virtually impossible without contacting the reviewer to see what the edit is (see attached).
Exporting comments into PDF also doesn't help.
I appreciate anyone who can show me how to solve this.
Thank you for providing a screenshot! We have the font type issue logged as a bug, but I do not see any issues related to the screenshots of blocks not appearing in Review 360. Are you finding this behavior occurs in every browser with every Rise 360 course?
4 Replies
Hi, Christine, and welcome to E-Learning Heroes! ✨
Thank you for reaching out!
I'd like to connect you with one of our support engineers so we can investigate this further. I opened a support case on your behalf, so you should hear from our team soon via e-mail.
I've seen the same issue with the typeface. Overall, the thumbnail included with feedback often has noticeable differences from what is actually seen in the course content. Thanks.
Hello, is there support with this issue? I'm also finding that in addition to the font type changing to a serif font, the feedback screenshot isn't showing any of the visuals of the blocks. This makes editing virtually impossible without contacting the reviewer to see what the edit is (see attached).
Exporting comments into PDF also doesn't help.
I appreciate anyone who can show me how to solve this.
Thanks.
Hello NUM eLearning!
Thank you for providing a screenshot! We have the font type issue logged as a bug, but I do not see any issues related to the screenshots of blocks not appearing in Review 360. Are you finding this behavior occurs in every browser with every Rise 360 course?