Hi I am finding intermittently that when pasting a Hex colour value into the background colour of a block in Rise that the colour automatically reverts to #000000 (black). It doesn't matter how many times I try and paste the value in it gets replaced with the black Hex value. The only way I can change the Hex colour value is to manually type it into the Hex value field. It doesn't do it every time though, but a bit annoying as I need to paste the value into another doc or text file so I can remember what the value is :) cheers Gerry
Hi Gerry! So sorry to hear that when you attempt to change the hex color value, it defaults back to black #000000, and you need to manually type in the correct value into the hex value field. I tried to replicate the issue and it does happen randomly to me as well. I've reported this and we'll update this thread if we make changes that will help!
Hi Gerry! I just tried this again today and it is working as it should now. If the issue still occurs on your end, please open a case with us here so that one of our technical support engineers can help you troubleshoot!
3 Replies
Hi Gerry! So sorry to hear that when you attempt to change the hex color value, it defaults back to black #000000, and you need to manually type in the correct value into the hex value field. I tried to replicate the issue and it does happen randomly to me as well. I've reported this and we'll update this thread if we make changes that will help!
Thanks for your reply Hazel :)
Hi Gerry! I just tried this again today and it is working as it should now. If the issue still occurs on your end, please open a case with us here so that one of our technical support engineers can help you troubleshoot!