Learning objectives are at the very core of the instructional design process, and rightly so. Without them, how would we know what content and activities to include in our courses? Unfortunat...
Published 10 years ago
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This is a great post for beginners but even as an experienced ID, I often have to remind myself to stay aligned with my efforts. To take it a bit further, I've included more specific examples of each level and dimension. To me, that's always the hardest part and it truly makes the crafting the objectives easier.
Thanks for letting me share!
Bloom's Taxonomy exercises
Remembering: recognizing, recalling
reciting policy, knowing definitions, quoting product prices, concentration game
Understanding: interpreting, exemplifying, classifying, summarizing, inferring, comparing, explaining
distinguish between situations, compare outcomes, determine the correct category
Applying: executing, implementing
use a function to calculate vacation time, provide a response to customer based on principles of communication
Analyzing: differentiating, organizing, attributing
determining best way to handle irate customer, break down the parts of a process
Evaluating: checking, critiquing
critique a CSR response during a specific situation, determine which is most qualified candidate to hire, check for hazards in diagram of a work room/area
Creating: generating, planning, producing
create a training plan, write a subroutine, develop a new information retrieval procedure
Types of Knowledge exercises
Facts: labeled parts of a machine, total number of widgets
Conceptual: key terms within a paragraph of a company policy
Procedural: list of steps in a process, knowledge of telephone phrases for CSRs and when to use them
Metacognitive: understanding the needs of the customer, building effective listening skills
Thanks for letting me share!
Bloom's Taxonomy exercises
Remembering: recognizing, recalling
reciting policy, knowing definitions, quoting product prices, concentration game
Understanding: interpreting, exemplifying, classifying, summarizing, inferring, comparing, explaining
distinguish between situations, compare outcomes, determine the correct category
Applying: executing, implementing
use a function to calculate vacation time, provide a response to customer based on principles of communication
Analyzing: differentiating, organizing, attributing
determining best way to handle irate customer, break down the parts of a process
Evaluating: checking, critiquing
critique a CSR response during a specific situation, determine which is most qualified candidate to hire, check for hazards in diagram of a work room/area
Creating: generating, planning, producing
create a training plan, write a subroutine, develop a new information retrieval procedure
Types of Knowledge exercises
Facts: labeled parts of a machine, total number of widgets
Conceptual: key terms within a paragraph of a company policy
Procedural: list of steps in a process, knowledge of telephone phrases for CSRs and when to use them
Metacognitive: understanding the needs of the customer, building effective listening skills
Awesome! Thanks so much for sharing these examples, Sandi. I'm sure the community will find them to be very helpful. :)
- Thanks Allison.
Coincidentally, this webinar about determining the best delivery strategies for learning needs based on Bloom's Taxonomy came through my Inbox today if anyone is interested:
http://www.training-pros.com/newsroom/learning-highlights/innovations-media-selection?utm_source=newsletter_96&utm_medium=email&utm_campaign=learning-views-jun15