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Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files

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9 years ago
It’s every e-learning developer’s worst nightmare: you’re hard at work in an application, deep in development, when all of a sudden—the software freezes! You start frantically clicking around...
Published 9 years ago
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\n It’s every e-learning developer’s worst nightmare: you’re hard at work in an application, deep in development, when all of a sudden—the software freezes! You start frantically clicking around...","body@stringLength":"12520","rawBody":"

\n

It’s every e-learning developer’s worst nightmare: you’re hard at work in an application, deep in development, when all of a sudden—the software freezes! You start frantically clicking around … this can’t be happening! When did you last save the file? Are you going to lose all that work?!?

\n

Others (not you, right?) have faced the horror of having an entire project, representing weeks or even months of work, become corrupt and completely unusable. Different scenario, same result. Yuk.

\n

File corruption can happen, even in the best software, and even if you’re following all the recommended best practices. It’s not just a software crash that could wipe out or damage project files; it could be a power outage, your computer crashing, or even just the size of your project file, as very large files have a higher risk of corrupting.

\n

You need to be prepared if a problem occurs and know what options can help to prevent it. To be ready if it happens, follow these pro tips.

\n

Work Locally

\n

You should always save and publish all of your Articulate Storyline files and projects to your local hard drive, which is typically your C: drive. Working on a network drive or an external (USB) drive can cause erratic behavior due to latency, which is the amount of time it takes for the information to traverse the systems. As a result, your files might become corrupted, you could be unable to save changes, or your application might “freeze” altogether.

\n

If you need to copy your project over to a network drive or a USB drive for backup or versioning purposes, only do it once you’ve saved the file and exited the Storyline application. Do not reopen the project file until it’s finished copying. (That’s why backing up your Storyline 360 project files to Review 360 or uploading content to a library of shared team slides are better options.)

\n

To learn even more about the importance of working locally, read this helpful article by Trina Rimmer: Save Time with This E-Learning Project Troubleshooting Checklist.

\n

Use Proper File-Naming Conventions

\n

It’s important that you follow some important basic conventions when you name your project files and published output. Do not use special characters, accents, or symbols in your Storyline file names or in any file paths. And avoid using spaces in your file names and file paths; spaces will be replaced by symbols (i.e., %) when you publish the course, which looks messy and could possibly contribute to file corruption.

\n

Here are a few suggestions for naming your files without spaces:

\n\n

With either of these tips, you can easily read your file names without using spaces. Another best practice: always use short names to ensure the file paths to your projects and published output are well under the 260-character limit imposed by Microsoft Windows.

\n

Save Often

\n

Get into the habit of saving your work at least every 5 to 10 minutes. The fastest and easiest way to save your file is to simply hit CTRL+S on your keyboard. You should save so often it becomes automatic and you don’t even notice when you’re doing it.

\n

When you see an asterisk (*) next to your project file’s name, it means your project has changes and needs to be saved:

\n

\n

It also should go without saying that you should always save after you do something complex, confusing, or time-consuming that you don’t want to have to repeat.

\n

Create Versions

\n

In addition to constantly saving your project file, you should be “versioning” as well. To create a version is simply to do a Save As of the file and then save it with a new name; this makes a new version of the file. The number of versions you create will depend on you and your requirements, but here are a few ideas:

\n\n

How long do you want to hang on to all those versions? It depends, but until the project is delivered is probably a safe bet. After that, you might want to hang on to a couple of versions but are probably safe deleting the rest.

\n

Back Up Your Work

\n

Saving your work religiously and creating file versions won’t do you much good if your computer crashes. To save yourself major headaches when something unpredictable occurs, you need to back up your work OFTEN. How often? How many hours of work are you willing to redo should a crash occur? I recommend backing up your work at least once a day.

\n

Let’s review some options for backing up your work:

\n\n\n\n

Yes, there are costs associated with most of these options, but it’s usually much less than the cost of losing your work, which can represent many, many hours of development time. If you work in an office setting, check to see if the IT department has a backup system already in place. If so, ask about the policy, and then consider making your own backups as well, as an extra precaution.

\n

Enable Auto-Recovery

\n

Storyline has a handy auto-recovery feature. To initiate the feature, you need to save your project file at least once. It should be enabled by default; but to make sure, or to make adjustments to the intervals, click on File from the Storyline ribbon and select Storyline Options at the bottom of the menu. In the Storyline Options window, you’ll notice the AutoRecovery option.  

\n

\n

When you select this option, Storyline will automatically save a copy of your project at the specified interval and you can recover your work if the power goes out or the app shuts down unexpectedly. The default interval is every 10 minutes, but you can enter any whole number between 1 and 120. Learn more about the auto-recovery feature on this page: Setting Articulate Storyline Options.

\n

Why does the auto-recovery feature exist? If Storyline crashes or closes unexpectedly, chances are you didn’t save before it closed. So, in the background, the application has been doing it for you. This means Storyline will prompt you, when you reopen the file, with a message to recover the file from the last auto-recovery save that occurred.

\n

Exit the Application

\n

Another best practice is to not leave the Storyline application open and unattended for long periods of time. If you leave the application running overnight, it’s possible that a malware scan or disk backup could run because the machine is idle, making your application vulnerable to crashing.

\n

When you’re done working with your project file and about to step away, do a final save, close the application, and back up the latest version—just to be safe.

\n

Check Temp Files

\n

If there’s a crash and your file is lost or corrupt, don’t lose hope: there may still be a working version of your project in your temp files. Here's how to check:

\n
    \n
  1. Open this folder in Windows Explorer: %appdata%\\Articulate\\Storyline.
  2. \n
  3. Scan the contents of this folder for a file that starts with the name of your project.
  4. \n
  5. If you find the file, copy it to your desktop (if you find more than one, copy the latest version).
  6. \n
  7. Change the file extension of the copy on your desktop from *.tmp to *.story.
  8. \n
  9. Double-click the file to open it in Storyline.
  10. \n
\n

If your project file isn't there, it may be lost (sad face). But the good news is, if you’ve been following the recommended best practices above—versioning and backing up your work—you’ve hopefully only lost a minimal amount of work.

\n

In Sum

\n

These are just some of the tips you can follow to avoid corrupt and lost project files. Remember, it’s all about being proactive just in case the unpredictable happens!

\n

Follow us on Twitter and come back to E-Learning Heroes regularly for more helpful advice on everything related to e-learning.

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\n

It’s every e-learning developer’s worst nightmare: you’re hard at work in an application, deep in development, when all of a sudden—the software freezes! You start frantically clicking around … this can’t be happening! When did you last save the file? Are you going to lose all that work?!?

\n

Others (not you, right?) have faced the horror of having an entire project, representing weeks or even months of work, become corrupt and completely unusable. Different scenario, same result. Yuk.

\n

File corruption can happen, even in the best software, and even if you’re following all the recommended best practices. It’s not just a software crash that could wipe out or damage project files; it could be a power outage, your computer crashing, or even just the size of your project file, as very large files have a higher risk of corrupting.

\n

You need to be prepared if a problem occurs and know what options can help to prevent it. To be ready if it happens, follow these pro tips.

\n

Work Locally

\n

You should always save and publish all of your Articulate Storyline files and projects to your local hard drive, which is typically your C: drive. Working on a network drive or an external (USB) drive can cause erratic behavior due to latency, which is the amount of time it takes for the information to traverse the systems. As a result, your files might become corrupted, you could be unable to save changes, or your application might “freeze” altogether.

\n

If you need to copy your project over to a network drive or a USB drive for backup or versioning purposes, only do it once you’ve saved the file and exited the Storyline application. Do not reopen the project file until it’s finished copying. (That’s why backing up your Storyline 360 project files to Review 360 or uploading content to a library of shared team slides are better options.)

\n

To learn even more about the importance of working locally, read this helpful article by Trina Rimmer: Save Time with This E-Learning Project Troubleshooting Checklist.

\n

Use Proper File-Naming Conventions

\n

It’s important that you follow some important basic conventions when you name your project files and published output. Do not use special characters, accents, or symbols in your Storyline file names or in any file paths. And avoid using spaces in your file names and file paths; spaces will be replaced by symbols (i.e., %) when you publish the course, which looks messy and could possibly contribute to file corruption.

\n

Here are a few suggestions for naming your files without spaces:

\n\n

With either of these tips, you can easily read your file names without using spaces. Another best practice: always use short names to ensure the file paths to your projects and published output are well under the 260-character limit imposed by Microsoft Windows.

\n

Save Often

\n

Get into the habit of saving your work at least every 5 to 10 minutes. The fastest and easiest way to save your file is to simply hit CTRL+S on your keyboard. You should save so often it becomes automatic and you don’t even notice when you’re doing it.

\n

When you see an asterisk (*) next to your project file’s name, it means your project has changes and needs to be saved:

\n

\n

It also should go without saying that you should always save after you do something complex, confusing, or time-consuming that you don’t want to have to repeat.

\n

Create Versions

\n

In addition to constantly saving your project file, you should be “versioning” as well. To create a version is simply to do a Save As of the file and then save it with a new name; this makes a new version of the file. The number of versions you create will depend on you and your requirements, but here are a few ideas:

\n\n

How long do you want to hang on to all those versions? It depends, but until the project is delivered is probably a safe bet. After that, you might want to hang on to a couple of versions but are probably safe deleting the rest.

\n

Back Up Your Work

\n

Saving your work religiously and creating file versions won’t do you much good if your computer crashes. To save yourself major headaches when something unpredictable occurs, you need to back up your work OFTEN. How often? How many hours of work are you willing to redo should a crash occur? I recommend backing up your work at least once a day.

\n

Let’s review some options for backing up your work:

\n\n\n\n

Yes, there are costs associated with most of these options, but it’s usually much less than the cost of losing your work, which can represent many, many hours of development time. If you work in an office setting, check to see if the IT department has a backup system already in place. If so, ask about the policy, and then consider making your own backups as well, as an extra precaution.

\n

Enable Auto-Recovery

\n

Storyline has a handy auto-recovery feature. To initiate the feature, you need to save your project file at least once. It should be enabled by default; but to make sure, or to make adjustments to the intervals, click on File from the Storyline ribbon and select Storyline Options at the bottom of the menu. In the Storyline Options window, you’ll notice the AutoRecovery option.  

\n

\n

When you select this option, Storyline will automatically save a copy of your project at the specified interval and you can recover your work if the power goes out or the app shuts down unexpectedly. The default interval is every 10 minutes, but you can enter any whole number between 1 and 120. Learn more about the auto-recovery feature on this page: Setting Articulate Storyline Options.

\n

Why does the auto-recovery feature exist? If Storyline crashes or closes unexpectedly, chances are you didn’t save before it closed. So, in the background, the application has been doing it for you. This means Storyline will prompt you, when you reopen the file, with a message to recover the file from the last auto-recovery save that occurred.

\n

Exit the Application

\n

Another best practice is to not leave the Storyline application open and unattended for long periods of time. If you leave the application running overnight, it’s possible that a malware scan or disk backup could run because the machine is idle, making your application vulnerable to crashing.

\n

When you’re done working with your project file and about to step away, do a final save, close the application, and back up the latest version—just to be safe.

\n

Check Temp Files

\n

If there’s a crash and your file is lost or corrupt, don’t lose hope: there may still be a working version of your project in your temp files. Here's how to check:

\n
    \n
  1. Open this folder in Windows Explorer: %appdata%\\Articulate\\Storyline.
  2. \n
  3. Scan the contents of this folder for a file that starts with the name of your project.
  4. \n
  5. If you find the file, copy it to your desktop (if you find more than one, copy the latest version).
  6. \n
  7. Change the file extension of the copy on your desktop from *.tmp to *.story.
  8. \n
  9. Double-click the file to open it in Storyline.
  10. \n
\n

If your project file isn't there, it may be lost (sad face). But the good news is, if you’ve been following the recommended best practices above—versioning and backing up your work—you’ve hopefully only lost a minimal amount of work.

\n

In Sum

\n

These are just some of the tips you can follow to avoid corrupt and lost project files. Remember, it’s all about being proactive just in case the unpredictable happens!

\n

Follow us on Twitter and come back to E-Learning Heroes regularly for more helpful advice on everything related to e-learning.

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Thanks for this post Nicole. Storyline still acts strangely occasionally, even when files are saved locally. It has little quirks, which you sort of get used to! But the continuous use of CTRL-S is definitely the best way around most crashing episodes.
","body@stringLength":"299","rawBody":"
Thanks for this post Nicole. Storyline still acts strangely occasionally, even when files are saved locally. It has little quirks, which you sort of get used to! But the continuous use of CTRL-S is definitely the best way around most crashing episodes.
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