Task analysis is one of the cornerstones of instructional design. But what is it, really? The name says a lot: you analyze a task, step by step, to document how that task is completed.
At f...
Published 10 years ago
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Tom Wujec's TED Talk is a great overview of the approaches and best strategies people use in process mapping, which he explains with the example of analysing how to make toast. An entertaining and informative talk. If you are interested:
https://www.ted.com/talks/tom_wujec_got_a_wicked_problem_first_tell_me_how_you_make_toast
https://www.ted.com/talks/tom_wujec_got_a_wicked_problem_first_tell_me_how_you_make_toast
Enjoyed the video. Have used similar method a lot for gathering data and for user input to organisation of knowledge bases and web or intranet sites (we called it affinity diagramming). But never thought to use it to tease out the complexities of a business system. And yes, best done in silence until you have a result that everyone is happy with, seems to allow for more equal input from all participants, rather than a few more extroverted people dominating.