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CathySchmaltz-3
4 years agoCommunity Member
None of the 360 images load. I tried Chrome and Edge. I tried posting a file to Review 360 and viewing courses others made with 360 images, and it's just a blank slide. Is this a comment error?
- AnnieKim184 years agoStaffHi Cathy, we aren't aware of any issues with viewing 360° images after publishing to Review. Are you able to share the Review link so I can check on my end? Or share the 360° image being used or the .story file so I can investigate to see if there's an issue with the image itself?
- CathySchmaltz-34 years agoCommunity MemberI just used a sample I found in the Newsletter you guys sent out. I republished it to see if that would allow me to view it but it didn’t work. The 3D image always just appears blank.
Here is the review link: https://360.articulate.com/review/content/932d1521-47e3-447d-8646-266864c4cd60/review- AnnieKim184 years agoStaffI was able to view both images on all browsers so not sure what the problem is. I'm going to send you an e-mail with some instructions that will hopefully help us figure out what's happening.