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\n

If you’re like many e-learning developers, your LMS has prompted numerous head-scratching (or head-banging) moments. Perhaps your course won’t play or resume in your LMS, or it isn’t tracking properly.

\n

Job number one: identify the problem. And to do that, we recommend a handy tool called SCORM Cloud.

\n

SCORM Cloud is an industry-standard testing engine developed by Rustici Software, an organization that knows a lot about SCORM and helped develop its successor (xAPI/Tin Can API).

\n

It supports all LMS specs—AICC, SCORM 1.2, SCORM 2004, xAPI, and cmi5—and it’s free, making it an ideal LMS troubleshooting superhero. (You can create an account here.)

\n

In this article, we’ll show you how to use SCORM Cloud to test your project, from zipping your content to verifying tracking. Here we go!

\n

Step 1: Zip Your Content

\n

First, publish your course for LMS and create a zipped file of the published output. 

\n

If you’re using Storyline 360, Presenter 360, Quizmaker 360, or Engage 360, you can do this by clicking on the Zip button in the Publish Successful window.

\n

\n

If you’re using Rise 360, export your Rise 360 course as a cmi5, xAPI, SCORM, or AICC package and save it to your computer. 

\n

If you’re testing AICC content, see this article for special instructions.

\n

Step 2: Upload Your Published Output

\n

Log in to SCORM Cloud, then click Add Content and select Import a SCORM, AICC, xAPI, or cmi5 package.

\n

\n

Then click Browse, find your Zip file, and click Open. Finally, click on Import Course.

\n

\n

SCORM Cloud will upload your course and take you to the course home page.

\n

Step 3: Create an Invitation

\n

It’s possible to launch your course directly from the course home page, but opening it that way doesn’t mimic a true learner experience and results won’t show in LMS reports. That’s why we recommend clicking Share and then Invite

\n

\n

That will open up another window. Here, click on Create Invitation

\n

\n

This will generate an unguessable URL that you can use yourself or share with others. For an extra layer of security, you could also choose the Private Invitation option.

\n

Step 4: Test Your Course

\n

Copy the URL into the address bar of a new browser window. Enter your email address and name. Your results will be tracked under these credentials. Then, click on Ok. Now take me to my training. 

\n

\n

At this point, test your course and attempt to reproduce the problems that prevented it from behaving as expected in your LMS. Watch for display problems of any kind, make sure your content suspends and resumes as you’d expect, and keep an eye out for unexpected behavior in general.

\n

When you’re done testing, exit the course and confirm that your score and status are displayed correctly.

\n

\n

Step 5: Verify Tracking

\n

Now that you’ve tested your course as a learner would experience it, you can review the SCORM Cloud reports for accuracy. To do so, return to the course details page, click Reportage, then drill down into the available reporting data.

\n

\n

Tip: If your course details page is no longer open, just return to your course library and click the course name.

\n

What’s Next?

\n

If your course works properly in SCORM Cloud but not in your LMS, open a support case with your LMS provider to troubleshoot the issue. They’ll know how best to help with LMS-specific problems.

\n

If your Articulate content doesn’t play, resume, or track correctly in SCORM Cloud, submit a case to our support team so we can take a closer look. Be sure to include a copy of your project file so we can try to reproduce the problem.

\n

Need more help troubleshooting? Check out these other resources:

\n\n

If you have any other troubleshooting suggestions, share your thoughts with us and other community members in the comments below.

\n

And if you’re tired of spending time troubleshooting your LMS, try Reach 360. Our frictionless LMS is integrated with Articulate 360 apps, so you can publish directly and be confident that everything will work as expected. It’s fast and hassle-free!

","body@stringLength":"9954","rawBody":"

\n

If you’re like many e-learning developers, your LMS has prompted numerous head-scratching (or head-banging) moments. Perhaps your course won’t play or resume in your LMS, or it isn’t tracking properly.

\n

Job number one: identify the problem. And to do that, we recommend a handy tool called SCORM Cloud.

\n

SCORM Cloud is an industry-standard testing engine developed by Rustici Software, an organization that knows a lot about SCORM and helped develop its successor (xAPI/Tin Can API).

\n

It supports all LMS specs—AICC, SCORM 1.2, SCORM 2004, xAPI, and cmi5—and it’s free, making it an ideal LMS troubleshooting superhero. (You can create an account here.)

\n

In this article, we’ll show you how to use SCORM Cloud to test your project, from zipping your content to verifying tracking. Here we go!

\n

Step 1: Zip Your Content

\n

First, publish your course for LMS and create a zipped file of the published output. 

\n

If you’re using Storyline 360, Presenter 360, Quizmaker 360, or Engage 360, you can do this by clicking on the Zip button in the Publish Successful window.

\n

\n

If you’re using Rise 360, export your Rise 360 course as a cmi5, xAPI, SCORM, or AICC package and save it to your computer. 

\n

If you’re testing AICC content, see this article for special instructions.

\n

Step 2: Upload Your Published Output

\n

Log in to SCORM Cloud, then click Add Content and select Import a SCORM, AICC, xAPI, or cmi5 package.

\n

\n

Then click Browse, find your Zip file, and click Open. Finally, click on Import Course.

\n

\n

SCORM Cloud will upload your course and take you to the course home page.

\n

Step 3: Create an Invitation

\n

It’s possible to launch your course directly from the course home page, but opening it that way doesn’t mimic a true learner experience and results won’t show in LMS reports. That’s why we recommend clicking Share and then Invite

\n

\n

That will open up another window. Here, click on Create Invitation

\n

\n

This will generate an unguessable URL that you can use yourself or share with others. For an extra layer of security, you could also choose the Private Invitation option.

\n

Step 4: Test Your Course

\n

Copy the URL into the address bar of a new browser window. Enter your email address and name. Your results will be tracked under these credentials. Then, click on Ok. Now take me to my training. 

\n

\n

At this point, test your course and attempt to reproduce the problems that prevented it from behaving as expected in your LMS. Watch for display problems of any kind, make sure your content suspends and resumes as you’d expect, and keep an eye out for unexpected behavior in general.

\n

When you’re done testing, exit the course and confirm that your score and status are displayed correctly.

\n

\n

Step 5: Verify Tracking

\n

Now that you’ve tested your course as a learner would experience it, you can review the SCORM Cloud reports for accuracy. To do so, return to the course details page, click Reportage, then drill down into the available reporting data.

\n

\n

Tip: If your course details page is no longer open, just return to your course library and click the course name.

\n

What’s Next?

\n

If your course works properly in SCORM Cloud but not in your LMS, open a support case with your LMS provider to troubleshoot the issue. They’ll know how best to help with LMS-specific problems.

\n

If your Articulate content doesn’t play, resume, or track correctly in SCORM Cloud, submit a case to our support team so we can take a closer look. Be sure to include a copy of your project file so we can try to reproduce the problem.

\n

Need more help troubleshooting? Check out these other resources:

\n\n

If you have any other troubleshooting suggestions, share your thoughts with us and other community members in the comments below.

\n

And if you’re tired of spending time troubleshooting your LMS, try Reach 360. Our frictionless LMS is integrated with Articulate 360 apps, so you can publish directly and be confident that everything will work as expected. It’s fast and hassle-free!

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Thanks a lot for writing this article, Justin! This will be very helpful to explain it in the future! :)
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Good stuff. Thanks, Justin!
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Thanks that's very interesting!
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This is super helpful, Justin! Thanks for sharing! :)
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Thanks Justin!
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Thanks for posting Justin!
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Love SCORM Cloud! Thanks, Justin!
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Wow. This is really great. Thanks for sharing.
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thanks for the tip on how to use scorm cloud
here is my question... I want to work with articulate but my Sakai virtual campus host (longsight) does not support the Sakai SCORM Player plug in. They recommend using scormcloud but our school would have to pay $1000 per month to use the added SCORMCLOUD service... if this is true, why did I buy into articulate to develop for sakai? moodle and other LMS allow for the direct uploading of articulate storyline with no added support for SCORM Viewer to work... and this is what articulate has been representing. so which is it, will articulate do the job or is Sakai's SCORM Player to unstable which mean having to use SCORMCLOUD to make it function. ???
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Good Morning, Ron.

It sounds like you are saying that your LMS vendor does not support the SCORM protocol and is recommending that you use SCORM Cloud instead. Please let me know if I have misunderstood.

Studio and Storyline publish content that is compliant with the AICC, SCORM 1.2, SCORM 2004, and Tin Can API protocols. If your LMS does not support at least one of these protocols, it's possible that you won't be able to track your content within your LMS.

Please feel free to send us more details via a Support Case (http://www.articulate.com/support/contact/submit.php) if you'd like, and have a great day!
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Hi Ron,

I can understand your frustration. Sakai doesn't support standard learning management specs like SCORM, so it can't track SCORM-compliant content.

It sounds like you can add custom SCORM players to Sakai to overcome this limitation. I'd recommend asking your Sakai administrator to investigate a SCORM add-in.

Without an add-in for Sakai, you'd need an LMS that supports AICC, SCORM, or Tin Can API content.
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Justin is saying that the recommended SCORM add-in for Sakai relies on SCORM Cloud, and the SCORM Cloud service charges more than they're willing to pay. There are two alternative SCORM options for Sakai; one of them is a SCORM player that doesn't rely on third parties; it sort of works (we have it running in Sakai 11), but it leaves a lot to be desired.
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Hey Ron,

What sort of issues are you running into with the native Sakai player? Articulate content normally just works in most LMS's...if are running into specific issues, we may be able to tweak the course pre-publishing to account for the native players issues.

Thank you,

Joe
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