If you’re like many e-learning developers, your LMS has prompted numerous head-scratching (or head-banging) moments. Perhaps your course won’t play or resume in your LMS, or it isn’t tracking...
Published 10 years ago
Version 1.0
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Hello all,
I face an issue and need your input if possible.
We released a Training to approx. 1000 employees. Everything works fine for the 95% of them. However the rest 5% are facing the issue where when they reach the last screen with the final score the page is frozen. After 30 minutes waiting they close the browser and then when they reopen it they start from the middle or the beginning, depending on where was the last saved state. the issue occurs randomly and its not reproducible. On Scorm Cloud it also works fine. I need to know if there are any logs to trace the issue or if there are any suggestions on how to troubleshoot. We use Successfactors, SCORM 2004 v4,Storyline 360
I face an issue and need your input if possible.
We released a Training to approx. 1000 employees. Everything works fine for the 95% of them. However the rest 5% are facing the issue where when they reach the last screen with the final score the page is frozen. After 30 minutes waiting they close the browser and then when they reopen it they start from the middle or the beginning, depending on where was the last saved state. the issue occurs randomly and its not reproducible. On Scorm Cloud it also works fine. I need to know if there are any logs to trace the issue or if there are any suggestions on how to troubleshoot. We use Successfactors, SCORM 2004 v4,Storyline 360
Good Morning, Sokratis.
By default, LMS debug mode is disabled in Storyline and Studio content, but you can enable it for troubleshooting purposes. Here's how:
https://www.articulate.com/support/article/how-to-enable-lms-debug-mode
By default, LMS debug mode is disabled in Storyline and Studio content, but you can enable it for troubleshooting purposes. Here's how:
https://www.articulate.com/support/article/how-to-enable-lms-debug-mode